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So whether this is your first case or your fifth, Ill tell you everything you need to know about Poshmark cases and what to do if one is opened against you. Thats righteven the most seasoned successful sellers are not immune from it. My sales were good, not great when I first started around April 3rd. 2. You must log in or register to reply here. They are even lower at their discount stores. Right now most retailers that sell goods have been the hardest hit by inflation as well as lack of consumer confidence. Instead of lashing out like a raving lunatic, kill em with kindness. Also, if youre selling as a business, youll want to keep up a professional image of your business. The buyer who shipped right away definitely deserves praise and the other deserves to be publicly embarassed! Some Poshers recommend addressing the Poshmark employee instead of the buyer as it keeps things less personal and potentially lowers the risk of dialogue spiraling into an argument. So the buyer cannot open a case due to fit or sizing issues that are not in your control. What happens is that a scammer buys a high-value, luxury item - say a pair of Gucci shoes, Chanel accessories, or a Louis Vuitton purse. 3. If you can't be bothered to actually read the item description and respect the seller's policies, then you really shouldn't be on Poshmark. 2 1/2 weeks in, they absolutely plummeted. I need poshmark to resend me mailing labels on items that were accidentally sent. Just be warned though, Posh usually makes you send back the whole bundle for the refund. I'm screwed because I was banking on wearing it to a themed party next week. Posh said just keep the blouse and refunded me. They are trying to get the new users sucked in by giving them the sales. If youre not actually in the wrong, try to avoid apologizing. I accepted the return but upon finding a stock image of the item found that it was not missing a rivet at all. Once you state that you accept the return, Poshmark will provide the buyer a return shipping label. 3. After a certain number of days, Poshmark automatically refunds the buyer if the seller never ships the item using the prepaid label issued by Poshmark. Tracy SunSVP of Seller Experience, Poshmark, Please go back to the old way!!!! It may not display this or other websites correctly. I must've gotten a little confused in the process and sent a size Large instead of the XL. All I have as the address that it was sent from. This doesnt. So posh approves the return but give me only 2 business days to ship it back. The item is red and was listed as red. Now, I teach people how to do the same while skipping years of trial-and-error. Select More Actions. For messages specifically related to an item, you can add a comment on any listing (item in a closet) by going to the listing and clicking the comment icon. RELATED POST: 7 Tricks That Will Instantly Improve Your Poshmark Photos. Which I understand but is super annoying when its only 1 item out of a bunch that has an issue. Press J to jump to the feed. ; Select Done. Box 641165, Beverly Hills Fl 34464. Something went wrong." I've contacted Poshmark support, but I have not heard from them. Poshmarks 10th Birthday Recap: A Decade of #PoshLove! I was just wandering if theyd credit the shipping I paid to get the item in the first place. If you the seller were in the wrong and the return request is for a legitimate reason, you can simply respond in the case comments that you accept the return. This baffles me. Same thing happened to me! I could not seem to find this info on the site anywhere. has flaws that werent mentioned, is the wrong size, has alterations that werent reported in the listing description, etc.). i've seen cases opened on poshmark where a buyer wants a return authorization for an entirely justified reason, such as the seller sent the wrong size or the wrong item entirely. I love the new search field !! Select Comment on Case. Please let me know @annabelle343 if the candle will be sent, then ill return this. I received the wrong item from a Poshmark seller thewhitedaisy. Answer their questions promptly, send them a generous bundle discount, and ship quickly to make their buying experience ultra-positive. However, a buyer cannot request a return because the item didnt fit or they changed their mind. I was just wondering how long theyre going to make me wait and give me the run around before refunding me. Alternatively, as a buyer, you can comment on the item you purchased and ask the seller when the item will ship. Yepyou read that right. 2,465 reviews for Poshmark, 1.6 stars: '$750 for dress that's had a deceitful description. Pin it on Pinterest to save for later! For a better experience, please enable JavaScript in your browser before proceeding. Still hasn't shipped and still hasn't told me what's going on. . I received something from Poshmark that I did not order. I would write in my description "Final Price" and "Price is Firm," but Poshers would still offer me $5. Hello Poshmarkers! Last but not least I have to say simply changing your mind and wasting the sellers time money and gas is not right. Dont try to lie about it, either. We currently host 4 parties per day with varying party themes of different brands, categories, departments, and trends. I was suppose to be a white turtle neck sweater but she sent a regular sweater, both items are white and on her posh page so Im sure she just got confused. Wendy pepe According to Poshmarks return policy, a buyer can only submit a return request for the following reasons: The item received is not as described (e.g. Ive noticed that it can take longer if, say, the case gets opened on a Friday since Poshmark employees are likely not working on them over the weekend. 3,140. Does it expire at some point? I dont think people need 3-day shipping they could do a 7-Day shipping to make the amount lower. Additionally, you can look out for ongoing promotions and deals. Posh makes you return EVERYTHING in a bundle sale. Check it out, here! Please, please, please create an option to report/remove inactive sellers. If youre still struggling to get the friendly juices flowing, heres a great phrase to lead with: Im bummed to hear you arent satisfied with your purchase.. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Since rollout, we've seen huge improvement in the buyer experience and seller sales across the board. Ran out of an item. I recommend using a cloth tape measure since it's soft and flexible unlike your traditional bulky, rigid one. She would never respond to the seller. For more information, please see our Or, you could swap out the second half [of the first sentence suggestion I gave] so that the phrase reads, Im bummed to hear it didnt fit you since that also calls attention to an invalid reason for return. But I dont understand why theyre not promoting posh as a means to PURCHASE awesome items. Also, they never mention that you can buy new items on posh at a fraction of the tag price. Unfortunately, one of the items she went me was incorrect. In most instances, you should provide a response to an open case. If the return is due to something questionable about the item, research the item online to pull up stock photos and retail descriptions of the items. Press J to jump to the feed. Sellers listing such essential items must offer them at reasonable prices and are prohibited from unreasonably profiting from increased demand or disrupted supply caused by emergencies or disasters. Genuine products are being sold through the website, and sellers can be paid through direct deposit, but there can also be some risk involved. Furthermore, it may be helpful to pull stock images of the garment to prove that the raw-hemmed crop top in question was originally designed that way (and noyou didnt DIY crop it yourself). A cancellation occurs before the item is shipped out. Fast delivery, full service customer support. I purchased a very expensive item and the seller hasn't sent the item and it has been two weeks. Minor variations in color perception may be due to differences between various computer and phone displays. Create an account to follow your favorite communities and start taking part in conversations. I ordered a bundle of 5 items from a seller. The buyer has 72 hours from the time of delivery (as noted by USPS) to accept the item or raise a case against it. I did contact Posh to get help and this is where I get confused, Posh claims that when they did their reach out to her- she said the item was never delivered, and they closed my case. Submit said screenshots to further support your case. Select Comment on Case. Let me know if you have any questions! Yup, I already did that they havent refunded me because the girl who has my jeans is supposed to ship them to me, but hasnt yet. On the web Flakey, disorganized sellers abound. While it stinks to lose out on the immediate income, you can easily relist the item using Poshmarks Copy Listing feature. on A message from our SVP of Seller Experience. One time as a seller I accidentally mixed up two orders and it was a very upsetting experience - one buyer was awesome, reshipped the item immediately to the correct buyer, and I kept in touch with her to give her any updates on the situation. She paid $100* for a reformation dress that she did not get. Ordered a raspberry macaron candle and i got this. Theres no harm in having a case opened against you or accepting a return. Good 5 star experience. Edit to add: have had this exact thing happen to me and that is how posh resolved the issue. I bought a nice coat from a poshmarker in the past. Would you PLEASE switch me to the test group that is selling? Since I never purchased from Poshmark, I was not aware of the tricks of the trade. When a case is opened, the buyer is asked to upload photos and offer details of the item. Jun 24, 2016. She order wrong item we. I communicated that I wanted my item back and take the accidental refund back. Otherwise, all sales are final. Rest assured that they'll be able to help you. Most of my items I sell are brand new and I am unable to compete with those prices on my Posh app. J said: I believe it has happened to me on a few occasions. It was a bit of a frustrating experience. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. This Templates item is sold by FlourishTogetherShop. They're completely off. If the seller remains unresponsive and the order is not shipped within 7 days, buyers will be able to cancel the order on their end on . Posh Protect does not cover trades or transactions completed off of the Poshmark platform. Sellers have more time here than buyers, and there are many reasons why they might cancel a sale. I think they sent me the wrong product. WHAT TO DO IF A CASE GETS OPENED AGAINST YOU ON POSHMARK. Sure. If you accidentally ship an order to the wrong person you can report the problem directly through your account. If you feel the reason for the return request is unreasonable, respond to the case to ensure your side is heard. A message from our SVP of Seller Experience. The given measurements dont match the buyers measurements. Once it arrives, a false claim will be raised to get the item sent back to its seller. I was trying to contact a seller with the same issue and it posted here, apologies! I listed with Poshmark, and I got * responses with the prospective buyer wanting. Undisclosed wear or damage (no matter how small it is) Ive emailed them asking and their only response is well check in on it. You can offer discounts to people who like your items. If you like all the other items, don't open a case! Select the order with status Case in review. Add your comments as though you are speaking to the Poshmark employee. Another Banana Republic striped blouse. My advice? How long is a Poshmark bid good for? However, there are times when the seller may be on vacation or face other circumstances that prevent them from shipping promptly. People have different ideas about the condition and wearability of second-hand clothing. Similarly, since we often associate things that are Made in China with being cheap, a buyer may doubt the authenticity of your item if thats what the care tag says. IS A CANCELLATION THE SAME AS HAVING A CASE OPENED? Yes, a Poshmark seller can cancel an order at any time between when the item was purchased and before shipping it. We were both sent labels, I mailed mine the next day. You purchase an item on Poshmark. Where can I find out whats going on? #2. Am I in trouble? I get the feeling that the person who received them decided to keep them. So posh approves the return but give me only 2 business days to ship it back. First, try not to worry or get too worked up about it. Especially if the buyer is being rude to you. One buyer from Mercari was super responsive and friendly to fixing the situation. I received the wrong item from a seller in the mail yesterday. I purchased not on poshmark but bonanza . Thanks for any feedback. So frustrating and why sell the item if you are not going to bother to ship it?? Have you changed it back again? I am a Poshmark Ambassador II. New comments cannot be posted and votes cannot be cast. Either way, make your decision and stick with it so back and forth communication remains consistent. If there are no complaints within 3 days of receiving the product, Poshmark shall release funds to the seller, and once a sale is confirmed, there will be no refunds. Returns are a part of selling. Sales on Poshmark are final. A few weeks later I received my package. Poshmark provides a flat rate fee of $7.67 (paid for by the buyer) for expedited shipping for all orders. You are using an out of date browser. Why spend so much $$ advertising for casual, used clothing sellers, when used clothing sold by new poshers probably makes up less than 10% of posh profit?? It's not right for these women to change their minds or make things up. Get $10 when you sign up for Poshmark using my invite code: POSHTOPROFIT. 6 Ways to Grow Your Poshmark Reselling Income Faster. It is May 7th and I am being faced with a tough choice of either withering here or pulling up and giving my business to a different platform. When commenting on the case, paraphrase or copy and paste that portion of the policy to remind the Facebook employee of it. Annoying the amount of items you go through that have been posted for YEARS! US-based social marketplace Poshmark has rolled out a suite of seller-focused product releases designed to provide retailers with more customer insights. Opening a case is the ONLY way to do this properly. Select the order. Ah, nevermind, kind PFer's..I see on Poshmark that my offer did expire on it's own! Disclosure: This post contains affiliate links. Or is it just dropping it into the blue mail boxes they have? Bottom linebe professional. The owner of this website is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to amazon.com. They tacked on $35000 on top of my real earnings. Category Women Other Shipping/Discount Seller Discount: 10% off 3+ Bundle @Tangie4242, I think we would all like to know what the super secret Number of other aspects are so we could make sure we have them covered, Hello, Poshmark is a social marketplace for new and second-hand style items for women, men, children, pets, home and other markets. Happened to me too. If they respond, but then don't follow through, I also cancel as soon as they've missed whatever deadline they said they'd ship by. On the share window, select one of the users shown or search for a specific user and select their name. I once had a buyer open a case stating that the jeans were missing a rivet. Learn More. I bought a romper June 16 and I told the girl I need it for a party. Explain what happened, attach a photo of the sweater you received and a screenshot of the sweater she advertised. So you should have reported it to Poshmark as soon as you . An item is missing The item is not authentic The seller sent the wrong item However, a buyer cannot request a return because the item didn't fit or they changed their mind. My order number is. If we verify your claim, we'll send you a label to return the order to the seller and refund your payment. To add an item to a buyer's Bundle: Go to your closet. It's been nearly a week since this happened. Has this happened to anyone else before? As Ebay said, that I should not send the buyer the item until they have sent back the first item. The policies and systems we have in place to protect you are called Posh Protect. All returns must be shipped back within 5 days of approval to be eligible for a refund. Once payment has been released, all sales are final and no refunds will be provided. She immediately dropped the case and I was paid out with no delay. Examples of reasons that could go either way: The color of the item doesnt match the pictures or what was described. I contacted Posh to see if they'd remind her to ship, and they did and sent me an update about it. However, if an item was purchased through the Make an Offer feature, that sale is final and does not get the 3-hour cancellation grace period. I don't use PM so I'm asking this question out of curiosity. Note, this doesn't opt you into Poshmark-related emails. You in? Select Sent the wrong item. Hi, Paypal holds the money in escrow and pays the sell after you receive the item and are satisfied. If you like what you read, you can support the blog by buying me a hot cocoa. Seems pretty rotten for the seller who sent a significantly more expensive item. Seller changed his or her . and our The Posh buyer accepted the order as well. Multiple items from one seller can be added to the order for the same fee as long as the total weight of the order does not exceed 5 lbs (see Bundles). ***If you dont have a Poshmark account, you can receive a free $10 bonus when you sign up with my code SFGIRL2015. New comments cannot be posted and votes cannot be cast. If you still have additional photos of the item saved to your phone, submit those to support your case. That is when Paypal releases money to seller..so if there is a problem, notify immediately. how did you ship back? You may have pictures of the item not shown in the original listing. The buyer found the item cheaper elsewhere. Whatever it is, it's not the item you ordered. Of course they denied my return request. If the seller sent the wrong item, poshmark can send them both a label. While I do like the item she sent I was really looking forward to getting the turtle neck sweater I ordered. If this happens to you, open a counter case advocating to be reimbursed the full cost of the item or sale. The price was discounted and from the good past experience, i decided to buy it. I'm Arlene. I bet if Poshmark decided to go ahead and charge that buyer the price of the jeans for keeping them she might get them in the mail a little faster. One buyer from Mercari was super responsive and friendly to fixing the situation. On Poshmark, one of the best tips is to not use the manufacturer's suggested retail price as an anchor when listing items. The seller pulled up a retail site listing indicating that the item was imported. I hope this helps you get any open cases resolved quickly and fairly. The seller pulled up a stock image of the dress online showing that the hem was manufactured that way. After years of selling on multiple apps, I finally mixed up the labels to two buyers on different selling apps. She finally did ship but by the time the buyer received her item, Poshmark had sent her a refund and paid me also, so she was able to keep the dress for free, happy end to that part of the story! The item is different than the stock photo used. Their policy states that if an item is rejected the buyer has 5 days to return the item after you send them a return label. I open a case on Posh immediately and supply photos. Shipping was quick, seller had good communication and gave me a great deal on the bundle. Treat your customer the way you would want to be treated. Hi. Poshmark doesnt allow returns of one item in a bundle or a partial refund. She replied to my questions after I purchased and was very nice. How can she claim this after accepting the order to begin with? Trades and Offline Transactions. Once you share an item to a specific user, it is automatically added to their Bundle. You wont be charged for shipping (will be reimbursed fully) but if you miss the 2 day return Poshmark will close the case. My sales have recently dropped way off just like they did in Feb when you changed how search was done. I asked her again Thursday and once again no reply. I offered to pay seeing it was just a special battery and that one had stopped when it flew on FedEx, so my advice to anyone is to just stay calm and stay in contact. Realistically, Id bust my butt to get it back asap to cross it off my list but I think its unreasonable to give the buyer a two day limit when I didnt make the error. Tagged: Poshmark, thrifting & reselling 3. [emoji49][emoji49][emoji49][emoji49][emoji49][emoji49][emoji49]. Utilizing Poshmarks video feature is another great way to prove the condition of your item. I purchased a very expensive item and the seller hasn't sent the item and it has been two weeks. This means that I may receive compensation when you click on a product link or purchase an item linked on this site. Amount may vary by promotion.***. 2/3 did not fulfill the order or think to communicate this to me. I found another of the same bag.just left the seller a message asking if it was still available. Hi! HOW TO AVOID HAVING A CASE OPENED IN THE FIRST PLACE. Submitted: 2 day ago . Hopefully, you were thorough with the photos you originally uploaded to the listing. Tracking confirms delivery of the dress almost a week ago. You might know that the reason does not qualify for a return under Poshmark policy. Make marketing sense to me since the top sellers are the the ones who have been loyal and consistent with posh and making posh Money. Not knowing it fraud. Darn. 1 | Not disclosing flaws The most common reason for return cases opening is that the seller didn't disclose everything that was wrong with an item. You can choose to focus on a specific category, such as beauty products or clothes, or sell various items. Do they have a legitimate reason? Still no information involving my jeans, tracking still hasnt changed at all from when they sent her the label. If the buyer does not accept the item within 72 hours, then Poshmark automatically releases the funds to you. The price a seller pays to Poshmark for a sale is 20%. Response: The item was listed as the size on the dress. I'm PISSED to say the least. I have never seen brand new designer fashions sell for so low (You can find brand new Ugg boots all day long for $60-$80!) Get your order as described or receive your money back. Credit: The Focal Project / Flickr. How should I return this? The other buyer was an absolute nightmare! Select My Sales. To approve the return: In the app Go to the Account Tab (@username). Since most resellers are selling secondhand clothes, inserting a disclaimer in your description like, Please refer to measurements in case item has shrunken or any alterations have occurred can help protect you in the event that a case gets opened for either of those reasons. I sent the package back but I didn't put the return label on it I sold boots on poshmark . I will be taking my business elsewhere soon. I must have mixed up the labels. Plus, youll have a much better chance of winning the case if you present yourself as calm and even-tempered. Description: All in one 18 piece embroidered bathroom set from homestyles set includes, fabric shower curtain w/ hooks, multi size towels and 2 carpets. Poshmark . They advertise only for new sellers. I want to know if I will have the opportunity to send the correct item out and receive the wrong one. I'm fully expecting the 3rd to be another time waster-I cannot for the life of me understand it. If the item is just not your style or does not fit you, we unfortunately cannot accept a return. And to add, yes, the money never really "left" me so Paypal didn't have to refund me. I find that most buyers want the very lowest cheapest item they nickel and dime to the bottom ,we are only making minimum money. A large following on Poshmark does NOT translate to more sales. Once your account is set up, you can start selling things right away. . Yep, I've had it happen a few times. Each order is shipped using 1-3 day USPS Priority Mail. Sent the wrong item. Then send that video to Poshmark via email with the case reference information. You might be wondering: what does this mean? It's faster than emailing customer service. Did you use the label they sent? I remind myself that not one of these people in Poshmark really knows me personally or at all. I used Paypal. Here are some examples: A buyer opened a case stating that the hem of a dress was cut (raw) rather than finished. ), Start Selling on Poshmark: How to Turn Your Clothes into Cash, Outsmarting The Algorithm: 7 Tactics To Boost Slow Sales Despite Changes To Poshmarks Search Function, 11 Common Mistakes Poshmark Resellers Make (And How To Fix Them! Poshmark keeps the money until the item is delivered and accepted by the buyer. You can list items using the 'sell' tab at the bottom of the app, and it will take you to the listing page. Then you see a charge on your credit card. You can always re-list the item on Poshmark! I am very nervous, I've worked very hard on closet :(, New comments cannot be posted and votes cannot be cast. I have been very active on Poshmark and have sold a good amount of items this past year, but two days ago I shipped out a bundle of 7 items. Thanks for reading Why not promote posh as a great place to shop?? Type what you want to say and click send! However, still do not understand how anyone in good conscience can treat this sort of issue so lightly and keep something that isn't theirs, not shipping it out right away. Recommended sort takes into account sharing as well as a number of other aspects. I reached out to the Poshmark buyer by commenting on the bundle and her items to reassure that this is an easy fix if she claims wrong item delivered and she is ignoring them. Press J to jump to the feed. Full refund. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Select the order with status Case in review. Accepting a return can build trust with your customers and increases the likelihood that theyd be willing to purchase from you again in the future. TRYING TO GET MORE FOLLOWERS. No one will be penalized. Why? 122 78 r/poshmark Join 23 days ago I asked her Wednesday when she plans to ship ( mind you, this is 6 days after I purchased) and she never replied. In this post, Ill share with you what you can do when a Poshmark case is opened to give you the best chance of a fair resolution. Fast shipping and buyer protection. Click on your profile picture to reveal the dropdown menu. Everything You Need to Know. New comments cannot be posted and votes cannot be cast. This is just terrible. To resolve the case: In the app When you see that sometime has liked your item, make an offer even if it's small. Seller waits forever to ship, when the package finally arrives its a dress. For this reason shopping on Poshmark is very hit or miss. This is happening to me now since yesterday I sent poshmark 2 emails and no answer!!! I accidentally purchased * or * items on Poshmark, they were cancelled and not sh. Your shipping costs are reduced to $4.99 when you do this. What to Do When A Case is Opened Against You on Poshmark, 26 Places to Get Clothes to Sell on Poshmark, Poshmark Review: What You Need to Know Before Buying & Selling on Poshmark (2023), How I Made $800 in 6 Weeks Selling Online with Vendoo, How to Have an Awesome Thrift Store Date Night, Can You Sell Used Clothes on Etsy? thanks. Im sorry, Ive never sent packages. But we have heard your feedback. As a result, today, we will be switching back to just shared as the default sort option for most users. At this point I dont care if I get them or not, Id just like a refund. She recently sent me an offer for her other jacket listed. There is know info in the envelope to help me. Head over to the Poshmark Community Toolkityour one-stop destination for mastering the ins and outs of running a successful Poshmark business, connecting with the community, and more. and I am in Illinois. The more you sell, the higher your odds areits as simple as that. Per Poshmark policy, items cannot be returned because they dont fit. $7.97 FREE Expedited (1-3 day) Shipping on orders over $500! Sucks how dishonest people are. Take a deep breath (or two or three) and collect yourself. Select your profile picture at the top-right of the page. The reason for this is because from a buyer's perspective no matter how fashionable an item was or still is, the fact is that it will depreciate over time. The other, on Poshmark, paid $12 for a bundle of two dresses and instead got the reformation dress that was meant for the Mercari buyer. Reddit and its partners use cookies and similar technologies to provide you with a better experience. What they may not realize is that loads of high-end and designer clothing are made in China. When you receive the item back, check it to make sure its in the same condition as when you sent it. Everyone needs to check their monthly reports.

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