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Some bookings and other products and services made available by StudentUniverse are subject to additional terms and conditions disclosed to the buyer during the order process. Please see our booking conditions for information, or for more information about financial protection and the ATOL Certificate go to: www.atol.org.uk/ATOLCertificate. These guidelines vary by airline and some may charge an additional fee for services they may provide to Unaccompanied Minors. We know, its very confusing! Depends on the airline policy. Travel insurance is recommended for all bookings. If you book a package which does not include flights, our ABTA membership means that we provide financial protection for your money. Change rules and fees can vary tremendously. When you book with us we will look after you until you arrive home safely from your travels. Most Popular. Please check your airline's policy. Most airlines are not offering full refunds at this point, except in very specific circumstances. Become a FREE member to access our exclusive student travel discounts. On occasion, refunds of payments for these services are justified, pertaining to non-use, equipment failure, or related reason. But ATOL protection does not apply to all holiday and travel services on StudentUniverse.co.uk. Which I did and I saw 38 kg at first, then at the last minute 0 bag allowance. www.cdc.gov. Yes, and this depends on the airline's policy. You will need to have their legal name as it appears on their ID and their date of birth. Travel guidelines are continuously changing as the situation continues to evolve, but we're keeping an updated list of where you can travel, and what guidelines or restrictions are in place, on our blog. Any fines, penalties, payments, delays or expenditures incurred as a result of such documents not meeting the requirements of those authorities will be your sole responsibility (except to the extent caused by fault on our part). Transport and accommodation providers have differing cancellation policies and rules. Log in to get the phone number and call our agents, who will help you book over the phone. Along with helping students with special offers and discounts, the StudentUniverse holds the right to check and verify a student's identity. Conditions can change rapidly in a country at any time. At the time, most countries haven't announced a vaccination requirement. If you would like to book a stopover for your flight, you will need to contact us directly to speak with an agent. If, due to weather, flight schedules, or other uncontrollable factors, you are required to spend additional night(s), you will be responsible for your own hotel, transfers, and meal costs. Individual services and tour organiser packages. For many airlines, the credit is good through December 31, 2020. We will be fully responsible for the proper performance of the package as a whole. Give us a call back when you're ready to rebook. StudentUniverse is part of the Flight Centre Travel Groupone of the world's largest travel companies. One-way fares to non-US destinations can require special visas. Please contact us as soon as possible if you do not intend to check in for a confirmed reservation in these circumstances. We are not obliged to accept your order and may, at our discretion, decline the order. However, ***** policy allows rescheduling of your flights until September 2023. :). Your travel credit will be added to your account as soon as the cancellation is processed, so almost immediately. Most of these changes will be minor and we will advise you of them at the earliest possible date. Tuition. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). It is entirely at the airline's discretion to provide you with a seat on a later flight. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable). Travel documents include airline tickets, hotel vouchers, tour vouchers or any other document (whether in electronic form or otherwise) used to confirm an arrangement with a service provider. And ICYMI, you dont have to be a student to book on StudentUniverse! We understand the US DOT has recently issued a statement advising airlines to refund passengers for flights to, within, or from the United States that are canceled by the airline. For all passport holders, our consultants can obtain specific information from an external visa advisory service provider on your behalf (if you wish, we can assist you to obtain visas through this external service and fees will apply). If you are paying by this method you will need to request account details from your consultant and make the payment at least three business days prior to the actual due date. Make sure there are enough seats remaining for your party and let everyone go through the checkout process. For any fare we advertise, we first check to make sure there are some available seats. Federal law requires that we refer you to the Department of Transport disinfection website at http://airconsumer.dot.gov/spray.htm. We cannot provide advice or recommendations on whether or not you should travel to a specific destination right now. Accommodation (if included) is based on twin share unless otherwise indicated. We can also offer you ABTAs scheme for the resolution of disputes which is approved by the Chartered Trading Standards Institute. A credit or debit card must be used to confirm any booking. comments . How were working to help you during COVID-19 and your FAQs answered: Your StudentUniverse reservation number (typically 6 letters), A phone number where you can be reached at any time (we have agents working 24hrs a day all over the world), If you are ok with canceling for future credit per the airlines policy let us know and well just take care of it and let you know when its done. You must not make any booking unless you understand and agree with these Booking Conditions. Get Studentuniverse Refund Policy Promo Code from this link and save money on your next purchase. Yes, and this depends on the airline's policy. Travelers are responsible for ensuring that they have all necessary travel documents and visas. If you have a layover, you should check if there are transit requirements for that country as well. proof of yellow fever vaccination) may deny you entry into a country or invalidate your travel insurance cover. Refund Policy. StudentUniverse and/or its partners have the right to check a users student, faculty, or youth status prior to issuing a ticket, and may request additional documentation if needed. If youd like to check what your airline is offering, you can check out the airline policies directly. When emailing us, make sure you include the invoice numbers of everyone in your party. All terms & conditions of fares we advertise are noted at the bottom of the ad and should assist you in finding the price you're looking for. Most properties and vehicle rental/leasing companies require a credit card imprint at check-in. The name on the credit card can be different than the name of the traveler. Your credit is only good for the original airline your flight was booked with, and you'll need to give us a call to rebook. Typically, airline policy requires that you use credit for the same destination, but in some cases you may be able to change it. Further information on the Code and ABTAs assistance in resolving disputes can be found at abta.com. To use your promo code, enter it in the space provided on our checkout page. When youre ready to use it, you can check flights on our website to have an idea of what you want. We strive to resolve any dispute amicably. Airlines allow this for international travel, but do not allow it for travel solely within the U.S. StudentUniverse is part of the Flight Centre Travel Groupone of the world's largest travel companies. By agreeing to these Terms, you expressly acknowledge your acceptance of these conditions (i.e. You are solely responsible for any such fees as well. If the new flight is cheaper, you won't have to pay anything extra, but you won't get the leftover credit back either. Any fines, penalties, payments or expenditures incurred as a result of such documents not meeting the requirements of those authorities will be your sole responsibility. Please ask us to confirm what protection may apply to your booking. For students and those under 26, our cheap flights, hotels and tours make it affordable to travel anywhere you want to go. Your rights in relation to packages arranged by us are set out in these Booking Conditions (which are deemed to incorporate all terms and conditions of each travel service provider for the various components of your package travel arrangements). Please note that we can *NOT* reinstate your flights for you if you cancel them. Any loyalty program discrepancies in relation to your booking must be communicated to us within one month of your return date. If you already flew the outbound portion of the flight, the credit will be for about half, or the amount of the return portion of the flight. Change penalties will be listed underneath your itinerary under 'Change & Cancel.' Many airlines are updating their policies regarding travel credit use deadlines. Such a change is deemed to be a minor change. This applies to future travel credit as well. AMAZON, AMAZON.COM, AMAZON PRIME and the AMAZON PRIME logo are trademarks of Amazon.com, Inc. or its affiliates. StudentUniverse is not an insurance company and has no responsibility for the submission, payment, or adjustment of any insurance claims. Yes! Student bookings are for verified students and academic staff of accredited universities and colleges of further education, and youth 16-25 years old only. are beginning to reopen to travelers who have been vaccinated. Airlines have been updating their policies regularly as the situation is changing. Travel documents may be subject to certain conditions and/or restrictions such as, but not limited to, being nonrefundable, non-date-changeable, and subject to cancellation and/or amendment fees. Studentuniverse Refund Policy Promo Code You may check the link for Studentuniverse Refund Policy Promo Code. If your flight gets cancelled by the airline and you still need to fly your best options are to either call us so an agent can re-book you or simply purchase another flight. Our agents cannot enter these codes once an order has been placed online. Upon confirmation, any arbitral award may be enforced in any court of competent jurisdiction. Any claims that may fall under the relevant travel protection policy must be submitted directly to the insurance company identified in the policy. If any dispute arises between you and us, the laws of England and the jurisdiction of the English Courts will apply. Verify your student status to purchase exclusive student fares. Where we incur any liability for a travel service provider change or cancellation fee for any booking which you change, you agree to compensate us for the amount of that fee. Basic Economy . Then, on that page pick the best promo code, or deals, you interested and click the 'View Coupon' button. We believe that travel is essential to a modern education and that students return enlightened and inspired. To verify your current enrollment status we may need to contact your university or college. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong. Anyone can book accommodation with StudentUniverse Hotels; you do not have to be a student. Many of the flights and flight-inclusive travel arrangements we arrange on your behalf are financially protected by the ATOL scheme. You should be aware that costs could increase closer to the departure date. The Foreign and Commonwealth Travel Advice Unit may have issued information about your travel destination. You may see the name StudentUniverse affixed to motor vehicles, on signs around the hotel or elsewhere. However, if you have a problem during your trip, please inform the relevant travel service provider (e.g. As a student, I bought a ticket from the student universe website. If your flight is eligible to receive frequent flyer rewards, you can make sure you get proper credit in one of two ways. We are experiencing unprecedented volumes of calls and messages at this time. On the ticket, they have a link to go to the website of the airline. StudentUniverse (or any of its affiliated entities) acts as a travel agent only. All rights reserved. These are intended to give a guide to the services and facilities you should expect from your accommodation. When you make a booking with us, you acknowledge and agree that we will be acting as an agent only for the relevant tour organiser or travel service provider, including in relation to packages that we arrange, and that neither StudentUniverse nor any of its directors, employees or agents has any liability of any nature in connection with the relevant travel service, except as set out in these Booking Conditions and the Package Travel Regulations. Generally, we will only disclose your personal information to these overseas recipients in connection with facilitation of your travel booking and/or to enable the performance of administrative and technical services by them on our behalf. The prices of these tours are based on rates in effect (including foreign exchange rates) at the time of printing and are subject to change without notice. All bookings are subject to the terms and conditions and limitations of liability imposed by these travel service providers. It is strongly recommended that you communicate any complaint to the travel service provider in question as well as your travel consultant without delay. In short, we can offer you whatever your ticket is eligible for, please trust that we are working hard to offer you the BEST option we can find for your ticket! When changing travel arrangements we may have to rebook you to current fares and rates, which may result in an increase in the cost of your arrangements, in addition to our administration charge and the travel service providers change fees. You will be asked to pay our administration charge of 50 per passenger per booking (or such other amount specified in your travel documents), plus any additional travel service provider change or cancellation fees. All airline tickets must be issued in the name of the passport/photo identity holder. This table is for informational purposes only. We may correct any pricing errors on our website at any time. Travel Clinics, operated by Masta Limited, provide comprehensive travel health advice and same day vaccination and anti-malarial services. last updated: June 29, 2021. In the event that payment has been made to StudentUniverse by credit card, you agree that you will not seek to charge back your payment to StudentUniverse. We will ask you for details about your experience to forward to our technical support team. Anyone can book with us, just not everyone will be able to get access to special discount student fares. StudentUniverse is part of the Flight Centre Travel Groupone of the world's largest travel companies. The Student Union charges for various services including, but not limited to, audio-visual equipment rental, facility rental, technical assistance, and graphic design and related printed/copying. StudentUniverse assumes no liability for the acts of the service provider in refusing service. Please check that your passport is valid for 6 months or longer than your intended travel time. Heres some answers to the top questions we are getting and information to help us help you faster. . Search for the total number in your party and log in (or Sign up) as yourself. We do not accept any responsibility if you cannot travel because you have not complied with any passport, visa or immigration requirements. If your ticket was totally unused, itll be for the full amount of the original ticket. If you look up reviews of tripmate, you will see 1 star across the board. StudentUniverse enables the instant booking and payment (full or 10% deposit) of travel accommodation through our website (/hotels) and those of our affiliate sites. We will not be liable for any loss you incur if and insofar as you are able to claim for damages under a travel insurance policy. Travel documents, including, without limitation, airline tickets, hotel vouchers, tour vouchers or any other document (whether in electronic form or otherwise) are used to confirm an arrangement with a service provider. Under circumstances where liability cannot be excluded, such liability is limited to the value of the purchased travel arrangements. We encourage you to review the privacy notices of any third party service provider whose services we arrange on your behalf. If your travel is further out, please wait and call us closer to your flight or message us via email or facebook messenger. Once the situation does stabilise, and if your airline allows, we can advocate for refunds on your behalf. This fee may be reduced from our standard fee due to the circumstances, and used to cover things like the costs of requesting a refund on your behalf. Please ensure you read the credit details and then give us a call when youre ready to book. No compensation is payable in respect of minor changes. These include: In these instances, you would need to contact us for help completing your booking. Any request for changes to be made must be in writing from the leadnamed traveller who made the booking. Some products and benefits are restricted to enrolled students and faculty members at accredited colleges or universities and youth 16-25 years old only, others are not, please see https://www.studentuniverse.com/about-us/booking-terms-conditions. If your flight has been canceled by the airline, we will be happy to submit a request to the airline on your behalf for a refund. If a deposit was paid by credit card, you agree that the card may be debited for final payment without further approval by the balance due date. There are additional requirements if the child is travelling with only one parent, with neither biological parent, or unaccompanied. All individuals departing from the United States of America must be in possession of a valid passport. To find the change rules for your flight ticket, look under the My Trips section of your account. It is because by booking tickets from the StudentUniverse, you give the platform a right or consent to verify your current enrollment status. We are obliged to maintain a high standard of service to you by ABTAs Code of Conduct. All such providers are independent contractors and are in no way affiliated with StudentUniverse or any of StudentUniverses affiliated entities. Amendment and cancellation policies differ per hotel. You must comply with local government regulations. Check with the Centers for Disease Control and Prevention for current information prior to and during your travel. Regardless of the situation, we have to stick to airline policy. You also can't split it between multiple flights. Ticket holders must have current student or academic/teaching staff identification and/or proof of age with them when travelling. StudentUniverses obligations to you are to make travel bookings on your behalf and to arrange relevant contracts between you and the travel service providers. If you are a British citizen we will provide you with general information on visa and passport requirements that apply to international travel bookings you make with us. It includes a Dispute Resolution clause under which certain disputes must be decided by an arbitrator and without a judge or a jury trial. Prices are subject to increase prior to the time you make full payment. We are trying to help as many people as possible as quickly as we can. If, after our confirmation has been issued, you wish to change your travel arrangements in any way, for example your chosen travel dates or accommodation, we will do our utmost to make these changes but it may not always be possible. If we are unable to do so, any dispute arising out of or relating to this Agreement (including the interpretation, validity, breach, performance, or negotiation thereof) or your relationship with StudentUniverse (a Dispute) shall be resolved by final and binding arbitration governed by the Federal Arbitration Act, 9 U.S.C. Unfortunately if we cant reach you, our agents have to move on to help other customers. As travel and entry requirements are changing frequently, it's important to stay up to date and make sure that you'll be able to travel through any countries on your itineraries. All travellers must have a valid passport for any international travel and many countries require at least six months validity from the date of return. Please note, you may not meet the eligibility requirements and may be required to obtain a visa. We may also disclose your personal information to our overseas related entities and to service providers who perform services for us within and outside the UK. StudentUniverse is part of the Flight Centre Travel Groupone of the world's largest travel companies. We know, its very confusing! You are responsible to the accommodation provider for payment of the remaining owed balance, together with any charges for additional services subsequently contracted and, where applicable, any service charges or tax. We have no responsibility for these services, nor do we have the authority to make any warranty or representation regarding their standards. By making the reservation with a credit/debit card, you authorize us to make a charge against that card. You can contact our customer support line 24hrs a day, 7 days a week from wherever you are in the world: +44203 056 7993 if you booked through a consultant; or. This use of our name is purely for reasons of identification and does not denote ownership, supervision, or control by StudentUniverse in any way. Alternatively you can ask us for copies. If you cancel within 24 hours for bookings greater than 7 days in advance, some airlines allow free cancellations. Many airlines are reducing their scheduled offerings and some are cancelling service altogether. Certain airfares and services (including some packaged airfares and services) are booked at especially competitive rates which may require payment in full at the time of booking and may be non-refundable. Some airlines permit accrual of frequent flyer points/miles for our Student/Youth plane tickets, and others do not. It is important that you ensure that you have valid passports, visas and re-entry permits which meet the requirements of immigration and other government authorities (including, in certain cases, visas for transit points). Some US states are also requiring COVID tests for travelers to enter. , If any of you students travel as much as I do, use @StudentUniverse literally just paid half price for my flight home from Europe!, @StudentUniverse always comes in clutch with the flights., Promo codes straight to your inbox so you can double dip and save even more on your discounted airfare. Its possible that your friend may have qualified for something, but more likely that your friend received a refund in the form of a future travel credit.

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