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We absolutely value your feedback and apologize for the stress this may have caused you. Companies can ask for reviews via automatic invitations. When I got to the rodeo they couldn't find my ticket so I had to get a new one! I received an email a few days before the game to "Confirm my email". Upon reviewing your order, we can see that the lot opened at 11:30 AM and the game started at 4:30 PM. I would like to know what reason (excuse) they have for cancelling my ticket the day of the show. For further help, send us a direct message. . Vivid Seats Updates 2021 Financial Guidance | Markets Insider We paid $1,279.45 for these tickets. Chicago, IL 60606-0606. Desired outcome: HORRIBLE experience. Our role as a marketplace is to connect fans like you with people who have tickets to the events you want to experience live. Purchased Celtics tickets in August 22($870 confirmed seats ) for October 2,2022 game. Cancellation Policy : Vivid Seats Customer Support Ordered tickets for Gary Allan concert last September. I had to buy either 1 or 3. The 100% Buyer Guarantee ensures that you get the right tickets and that they arrive on time. Desired outcome: Patient, reassuring, and kind -- why I will use this entity again! Of course they kindly offered to repost the tickets with all sellers fees and zero guarantees. Vivid Seats has 450 employees. 5.5 Total Score. They are kind courteous very easy to understand and very efficient made sure that I was accommodated and went out of their way to make sure that I was happy and that I was getting what I wanted and that's very important was not trying to rush me off the phone they were very patient and professional and nowadays a lot of people are not professional but vivid the young lady that talked to me and was Tony she was superb. 2. bradsaid 1 yr. ago. Your trust is important to us. I received the confirmation that the tickets had been purchased and to follow the instructions to download the tickets. Unsubscribe at any time. This will surely increase the credibility of your complaint. Vivid Seats Reviews - 31 Reviews of Vividtickets.com | Sitejabber until kickoff, I had to scramble and buy 2 new tickets to the game and had to pay twice the amount. Absolutely disgusting. It serves as an intermediary between sellers and buyers and offers a buyer guarantee on all tickets. Vivid Seats Pay & Benefits reviews - Indeed This not only hurts our venues reputation, but cheats the artist, as the additional ticket price is not shared. The Insurance is not included. Due to the sensitivity of this delivery method, only our large resellers can list these types of tickets. I just want the Tickets I spent over 2 thousand of my hard earned money on. Ticket Listing Information 9. Called Capital 1 (cc company) to see if my card wasn't working and they told me that all day yesterday they were having people calling them as their cards on your site didn't work either. Unsubscribe easily. Vivid seats is such a scam!!! Very disappointed, not about losing $500, but because of the disaster of trying to find parking when I could see my open spot behind a closed gate. We believe in full transparency, and strive to ensure our fans are informed. I feel that this was very deceptive marketing as the title for the purchase should be listed as FAST PASS LANE ENTRY- NOT A TICKET since that is what it is. After all, I selected that I wanted "2" tickets not "1". Call toll-free: 800.501.9983 International: 925.206.3066 OK, GOT IT SeatGeek Reviews 2022: Is SeatGeek Legit, Safe & Reliable? - Google Vivid Seats 102 complaints 0 resolved 102 unresolved File a complaint to Vivid Seats Vivid Seats contacts (added by reviewer) Phone number 1833 228 5143 Address 344 N Ogden Avenue 4th Floor, Illinois United States Website www.vividseats.com Category Entertainment & Events View full information Most discussed complaints Vivid Seats has a consumer rating of 3.91 stars from 33 reviews indicating that most customers are generally satisfied with their purchases. Vivid Seats Reviews | Read Customer Service Reviews of www.vividseats I purchased 5 tickets to the Atlanta Falcons vs. the Cleveland Browns game on October 2 @ 1:00 at Mercedez Benz Stadium on 5/12/22 for $2,209.87 from Vivid Seats. IE, Hundreds of people are standing in front of you. It never shares your credit card information, and you can read more about its privacy and security guidelines on the companys website. This complaint was posted by a verified customer. Vivid charged me 78 dollars for a 30 dollar ticket. We can also confirm a previous advocate already shared with you that your tickets were delivered to the provided email at the time of purchase. I am very disappointed in not being able to attend the show. No refund offered!! Hi Trent, we're disappointed to hear that you weren't able to utilize your parking pass for the Super Bowl. I bought my tickets 5 months before the show. And on top of that he made sure I got my credit for my [purchase, Amanda from vivid seats was very helpful purchasing our parking pass, very perfesaiomal answering all my questions and help pick best parking. Do not waste your time or money on this company. The 100% Buyer Guarantee promises the ticket purchase is secure, the tickets will arrive before the event date and the tickets are valid. For the love of whatever deity you believe in DO NOT BUY EVENT TICKETS FROM THIS SITE. Over 100 million tickets sold. I was purchasing tickets for a show and the venue did not have tickets for sale yet so I purchased through here since they were only available here and paid 200$!!! Vivid Seats' email and phones were not responding to many numerous requests.Yes, you get great prices on concert tickets because it is a con. Then allows the seller to change the date to the day of the event. Don't EVER use vivid seats for any purchases. Apply this Vivid Seats coupon code for $15 off first . To find more information about reviews and trust on Sitejabber.com please visit, Backed by the National Science Foundation, Your server is down! Repeatedly asked to speak to manager and he refused. Terrible customer service. Takes no accountability for a time glitch that had us go to a show at the wrong time. The staff are even more amazing. I have documentation of everything and really wish I could attach it to this review to show proof of their lies. I own a venue. The tickets were shown as $ 264. When I purchased my two tickets online to Morgan Wallen, it clearly stated that the tickets guaranteed seating in the first 15 rows (pit tickets). Be the first one to find this review helpful, Special delivery (including local pickup, will call or paperless). Customer identification can be provided if needed. Verification can help ensure real people write reviews about real companies. In one order, my tickets arrived via email within an hour or so. He was very knowledgeable and courteous. The event was then rescheduled for July of 2021and then cancelled again. Suite 800. I was told that I should have known that by this note that was listed: xfer Piggyback. When purchasing tickets, we encourage each fan to make the purchasing option that best suits them. But, what I'm reviewing . I highly recommend purchasing tickets from a verified seller on Vivid Seats. It's a good site to check if you're looking for the absolute best price but make sure to remember that there will be significant added fees when you try to checkout. The email made a vague reference to covid 19 but no definite reason was given. Bought tickets thru Vivid Seats, I have a credit of over $84, they won't let me use it because I got the tickets online, I'll never use them again! The following is a chronological timing of the events that occurred: Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. I will be giving a legitimate review on the site and will also provide comparisons to other third party ticket sites on the market to see which ones have the edge and are better to use. It guarantees your tickets will be valid and arrive in time for the event. I don't expect they are willing to give an apology. I tried to do that and apparently the event originator didn't enable reselling, so the agent was lying. In my eyes I trully beleive you are a rip off company. Meanwhile, our industry-leading, in-house customer service team is available seven days a week to answer any questions, and ensure you have the best ticket-buying experience possible. Vivid seats scammed me : r/Scams - reddit You can call the customer support line between 8 a.m. and 8 p.m. any day of the week. Not only did he make the ticket purchasing process extremely easy, he was also able to slash a little off of the total price of my large order. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Recent customer reviews are positive. The third party did not send us the electronic tickets. Thank you, you have successfully subscribed to our newsletter! Downgraded Tickets Sent - Not what I paid for. Vivid Seats is a trusted and reliable way to buy and sell tickets. They go above and beyond to make my transactions fun and fast! On the BBB, VIVIDSEATS has over 100 complaints over wrongful billing, just in the last 36 months. Suggest you use another ticket broker. Ticket resale limitations; prohibition; exception. Disputed several times and no resolution till this day. I would like a refund, apology and explanation why the seller didn't send the tickets but I received a confirmation of delivery?!?!. They simply dont care. Sometimes the choice seems insufficient to customers. Vivid Seats vs StubHub - Which One to Prefer? [Sorted] - TechWhoop I do expect a responce and an apology for this overcharge. Vivid Seats is one of the more popular ticket brokers but it has a lot of hidden fees (around 25%) and doesn't get the best reviews for its customer service. Service 254 Value 245 Shipping 164 If you have any additional questions, we encourage you to reach out to our online support team on social media. There was some type of electronic glitch. He was quick to answer my questions and quick to book my tickets. Tickets to Aint to Proud Stage Play in West Palm Beach. I found two separate listings for tickets in the same section and row. There were no humans to talk to to get my tickets before the event started. We were also told that the tickets would show up within 48 hours on the event. How reliable is vivid seats? Explained by Sharing Culture Vivid Seats is a third party ticket marketplace that has grown in popularity over the last number of years. Ticketmaster vs StubHub vs Vivid Seats, etc. All the same? This is not what I paid for. Vivid Seats Promo Codes | 10% Off In March 2023 | Forbes Thank you. For 2 and now the event is selling them for 25$$$!!! None of the options worked for us NEVER will I use this company again. The company was founded in 2001. 10.1K Ratings. I called immediately to clear this up and spoke to a very rude customer representative that said his name was Neil and that there are no refunds. I got an email the day they were supposed to get to me saying that they were sent but I would need different tickets to use at the venue. From over pricing. It offers a 100%. Is Vivid Seats Legit? Review, Comparison & Alternatives How has everyone's experience been with Vivid Seats? : r/phish - reddit Vivid Seats is as legit as ticketing sites come. I posted a pic of the only thing Vivid Seats sent me, it's not a ticket. Vivid Seats. Group tickets DO NOT need to have electronic tickets. Vivid Seats Reviews | Read Customer Service Reviews of www.vividseats.com No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Vivid Seats Review: Not delivering seats - ComplaintsBoard.com Claim your listing for free to respond to reviews, update your profile and manage your listing. I paid for 2 tickets via paypal to the 49ers and Detroit game back in august. Vivid Seats: Reviews, Complaints, Customer Claims, Page 2 | ComplaintsBoard Well start sending you the news you need delivered straight to you. Send us a DM on social media. Customer service told me they will not help me because I already accepted the tickets. Call and ask what the service charge is before buying. We have confirmed that your tickets are still valid for entry, and if you were to encounter any issues at the venue with these tickets we encourage you to call us immediately so we can help ensure you get to attend. Vivid Seats Seatgeek Vivid Seats vs Seatgeek - Tickets selection You can often hear a lot of complaints about the choice of tickets on this service. One arrived by mail with a "Lot 16" other was delivered electronically. Should I buy tickets on Vivid Seats? How it works, fees, rewards Further, since the tickets are purchased under false names, if a show is postponed we cannot contact the purchaser to let them know. We apologize that you didn't receive the tickets you requested, Charlotte. Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. I made sure to use a credit card with fraud protection and I was prepared to call customer service if my tickets weren't sent to me within 24 hours. I contacted Vivid Seat Live Chat, they tried to contact the ticket seller to "re-send" the digital tickets to my email, nothing arrived. You do NOT provide a valuable service; you instead eliminate other purchasing options and make yourself indispensable by way of ticket monopoly. 2,266 Reviews of Vividseats.com - Sitejabber Vivid Seats ranks 25thamong Ticketssites. Fans can go online and search 'Resell My Tickets' or they can resell by posting on social media. I don't expect they are willing to give an apology. He deserves 10 gold stars! Well my tickets were an e-transfer from one of their professional scalpers and I cannot sell these tickets on any reputable site because most reputable sites dont allow e-transfer tickets. Maria did a great job helping to fix an issue I had with applying credits to purchase tickets. I called before the event and after. Also, VividSeats says all orders are 100% . They offered replacements, which were inferior and DID NOT include the dinner and up-front concert seating. They refuse to give a refund due to sending the tickets prior to showtime. Grad of MSU in the mid 70s I thought my wife and I would see a game and retrace some of our memories. I never used them before but I know many people who have. We apologize for your experience, Nathan, as we're dedicated to doing our best to fill all orders. Vivid Seats ranks 30th among Tickets sites. Most complaints are from ticket billing and delivery issues. After trying to get a refund I was told that 1) I needed to be there before the game started 2) Cant issue any refunds because of the spot belongs to a third party. Because of this, we always make sure to share total pricing information throughout each fan's purchasing experience. Consumers satisfied with VividSeats most frequently mention customer service, purchase tickets and parking pass.VividSeats ranks 4th among Tickets sites. I will continue to use vivid seats for all my ticket purchases as well as referring them to friends and family. I cant understand why a company would allow a third party to sell tickets before the venue even has them and for triple The price for general admission, now Ill be the one with the most expensive ticket there and the worst seats smh never again. Recruiter screen, (30 mins) interview with hiring manager (45 mins), take home assignment, project proposal/presentation (1 hr), final round. Vivid Seats is an online marketplace that lets people buy and sell tickets to major events, including concerts, shows, music festivals, sporting events and theater productions. Vivid Seats is one of the many merchants that offer users the chance to buy and sell live event tickets on the secondary market. Worst ticket platform that gives two sh*ts about their customers. Leave the paper at home! Vivid Seats is a trustworthy online resource that helps connect consumers with event tickets. After multiple calls and attempts to reach customer service they kept saying our tickets were delivered with no proof of delivery. We also ensure all reviews are published without moderation. Its not final unless I had the tickets available which I didnt. Yes. We do this to make sure each fan is able to choose tickets that are most accommodating to them. Ticket never received and they wouldn't refund me, Fraudulent agreement / promises made for a full refund, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. The confirmation number they gave me was completely useless and also did not allow me to access my tickets. Vivid Seats Review: Is it Legit, Reliable or a Scam? Beware. We paid about $500 for the tickets in total. How To Request a Vivid Seats Refund [Money Saving Hacks] - DoNotPay Got us a great deal on our tickets love this company. The 21st was spent on the phone trying to aquire our tickets. We are absolutely sorry to hear what you experience. I used their site this morning to purchase two tickets to a show. 100% Buyer Guarantee is a complete falsity. Vivid refused a refund! My friends and I attend several differant venues and purchase tickets online. Vivid Seats is an independently owned and operated online marketplace. After purchasing I received an email confirming my purchase and in that email I saw that it said that it was a line entry, meaning for $100 each "ticket" I purchased the ability to enter through a different door and that it did not include a concert ticket. My credit card was charged $328.30 that day. So, Vivid seats charged an additional $196. Never again. Dorian, this is absolutely concerning and we would like the opportunity to take a second look into your order file. Products used:Tickets for an upcoming football game. He was absolutely fantastic at his job. Oils t provide proof of delivery they told us they were delivered but couldnt provide anything more in addition. No. We assure that you and your partner will be able to sit together. TLDR: They dont allow order cancels if you make a mistake and wont do anything to help you if you need to sell the tickets you bought forward after you reviewed seats on different sides of the stadium. Do not use Vividseats!! Vivid Seats | Buy Tickets on the App Store We were told that the tickets were transferred to Ticketmaster and that we should be able to access them in our account. Very helpful indeed! I really hated it when there was a purchased trouble online, but his speed of troubleshooting was very good. I just want the tickets I spent my hard earned money on.

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