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15 July 2022 BT Group More than 40,000 workers at telecoms giant BT are to take part in two 24-hour strikes in a row over pay, their union has announced. Anyone else had this? Depending on the type of fault and the stage we're at in repairing it, you can do this online. Sustainability, Northern Openreach | LinkedIn 10 reasons to work for BT Openreach. Installation day: What to expect Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. Poor customer service 3 1 1 BT @bt_uk Replying to @IpsBhoy Sorry to hear this is the case. The fault is due to theft, loss or removal of equipment. The phone stopped working, and our broadband was down for about three hours but then came back at very slow speeds. Instal a new Telephone Extension Socket Account and billing. But heres a quick guide to the different installation terms we use, and the average timescales. Thousands of BT and Openreach workers will go on strike again on Monday in a dispute over pay. First, Openreach will send an engineer to assess how much work is needed. So, if an engineer is already visiting your premises to carry out some work, there wouldn't be a cost. They will discuss this with you before starting any work. What are the time slots for Openreach engineer appointments? Engineers from Openreach cut the telephone line while working in the street. Clear a path to the main telephone socket, if you have one. Some modules are disabled because cookies are declined. Damage caused during a break in to your premises. Technical support. Talk about pass the buck BT! Every year, we help more than 2500 people from all walks of life to start new chapters in their careers - more than any other private sector business in the UK. Well, by fiddling around on the Internet you have found me! Work wise it's digging holes about 1.5 x 1 M or duct usually no more then 30M. New Phone Installation for Broadband | How Long Does it Take? What's Whilst I know this is true, I am always suprised that these larger companies seem to put people off, encouraging them to look elsewhere! He insisted we had an engineer due today but that was the engineer who caused the issue as he came nearly 2 hours earlier than our slot. If you're an engineer, that's usually four or five days a week between Monday and Sunday. Myself and my team cover the whole of the UK. Your working hours Our engineers work 37.5 hours a week. This cookie is set by GDPR Cookie Consent plugin. The Case of a 6 Year Wait for an Unfinished Openreach FTTP Build; Boss of Liberty Global Slams Openreach's "Desperate" FTTP Price Cuts; Winter 2023 Update on Project Gigabit UK Broadband Rollout; Deutsche Telekom Ponders Future of its 12.5 Percent BT Stake; Openreach UK Rebranding All its Logos and Engineering Vans Andy Kerr, a CWU deputy general secretary, said: On Friday, BT Group workers took strike action and received overwhelming support from the public. This is simply not true. . When you report a fault, we try and assess whether therell be a charge or not. It provided a chance for them to learn new practical skills and observe the engineer installing new phone lines as well as identifying and then fixing faults. Some advice for working as a Civil Engineer with Openreach This website uses cookies to improve your experience while you navigate through the website. Asked 22 May 2022 I know this because I have 26 years of experience tracing all kinds of faults. - Providing data governance through all operational teams in order to maintain and improve data quality. business and public sector, For business and public This is how life was back then. I'm wondering will there be engineers working on a saturday? The Communication Workers Union (CWU), which represents the employees at BT, said that company bosses had "stuck two fingers up" to key workers. Again, no one turned up. If the fault isnt with any BT service or equipment or we have to carry out the work at a time not covered by the terms of the agreement or guarantee, then a charge will apply. Depending on the provider and package you choose, you might be able to avoid paying for line installation. Interview. If you currently work for the BT Group please apply directly through the Internal jobs board. I was recently working as a service delivery Manager with 10 years' experience in the UK's largest Fiber/copper network provider (BT Openreach) , responsible for the safety and performance of large engineering teams. Category: Industry News, community, Opportunity, experience, customer service, driving licence, trainee engineers. Sockets becoming damp due to flood, spillage or exposure to high levels of steam. We don't ask for any formal qualifications. 30-03-2021 Job Responsibilities: Undertake poling when required Work on 2. Those striking are largely Openreach engineers and call centre workers. Working at Openreach: Employee Reviews | Indeed.com Have you got the head for heights needed to train as an engineer at Openreach in Peterborough? The engineer said you should only have one line and said to get rid of the other. A BT Group spokesperson said: At the start of this year, we were in exhaustive discussions with the CWU that lasted for two months, trying hard to reach an agreement on pay. Training is rushed, clothing is poor and supervisory support is weak. Phone Engineer My background-why I left the BT Openreach Job I loved BT has an active volunteering programme and has been working with Jobcentre Plus since 2011 to provide these opportunities throughout the United Kingdom. Although I would guess your fault will probably be picked up on Monday morning. All depends when your manager wants you I guess. Work Experience. My dad spent a lengthy time in the live chat with someone who did not understand the problem and couldn't provide us with an engineer visit promptly. Jobseekers in Nottingham are hoping valuable experience gained with BTs local network business Openreach will give them a better chance of finding employment in the future. Emergency services found the Openreach engineer's body in the river at Abergwyngregyn,. She also looked into the email and text my dad received regarding the new appointments and found nothing in the system. 1. If the work is not complex, they'll carry out all the external work required. Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. Extra construction charges only apply in exceptional circumstances such as where there is more external work required from Openreach than was initially estimated. Do openreach work bank holidays? - Plusnet Community Openreach Civil Engineer Interview Questions | Glassdoor Not really a good service from BT. My step mum, who is in a care home in Melbourne and suffers from anxiety, relies upon our weekly call, the kids cant do their homework and I have spent well over eight hours talking to BT over the last three weeks with absolutely no progress. If you arent available, someone over 18 will need to be around. Just click on. BT on Twitter: "@richthestag I've checked with Openreach and they've Later that afternoon my dad contacted BT complaints and spoke to a lovely lady in Newcastle who was really helpful. If its a BT product or service at fault and its covered by a service guarantee or a maintenance or rental agreement, well repair or replace as appropriate in accordance with the agreed terms. 13h06, I just wanted to provide to the mods and@NeilO. Openreach will then be in touch to arrange when they can complete the work at your premises. Well send you a confirmation email with your appointment date and time slot. They showed their strength but on Monday they will show their generosity. [ link to this post] I have a line fault that needs to be fixed. Graduates & Apprentices - Early careers - Careers | BT Plc However, you may visit "Cookie Settings" to provide a controlled consent. BT on Twitter: "@katenoblett The engineers work for Openreach not us these comments are my own and in no way represent any company that i may or may not be linked too. Members of the Communication Workers Union (CWU), including call centre workers and engineers, will hold a 24-hour strike, after similar action on Friday. Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site. Openreach is the UK's digital network business. How long is the appointment? This is in addition to the 1,500 pay award BT paid staff from April, which is the source of the conflict with the CWU and led to eight strike days between July and October. BT said it had made its best pay offer and would not be re-opening the 2022 pay review. and. VideoRussian minister laughed at for Ukraine war claims, The children left behind in Cuba's mass exodus, Xi Jinping's power grab - and why it matters, Snow, Fire and Lights: Photos of the Week. An actual one and not one of the Qube(not sure how it's spelt) guys and it happened to be one of the guys who visited last year. For more information about careers as an engineer with Openreach please visit www.btplc.com and visit careers. Man found dead after Abergwyngregyn river search named - BBC News The cookie is used to store the user consent for the cookies in the category "Other. I need an engineer to come to my premises to fix a broadband fault. Were responsible for faults caused by fair wear and tear on the BT Network or on equipment covered by a separate maintenance contract. Ive talked to customers who have had problems with their Broadband or Telephone Service and just wanted a Telephone Engineer to call and investigate the fault. Openreach, which controls most of the UK's. First, Openreach will send an engineer to assess how much work is needed. Why Alex Murdaugh was spared the death penalty, Why Trudeau is facing calls for a public inquiry, The shocking legacy of the Dutch 'Hunger Winter'. Replying to . BT on Twitter: "@IpsBhoy Sorry to hear this is the case. Openreach own A telecommunication giant's training school in Peterborough has seen 2,500 engineers through its . Members of the Communication Workers Union (CWU), including call centre. Their service has stopped working and it is not fully fixed after two full working days. Noisy faults often dont show up on a line test result. Openreach - how long to fix a fault - Edugeek If a charge is likely, well let you know. Do openreach/ BT engineers work 24/7 - thinkbroadband The strikes will take place on 29 July and 1 August. Ive heard people say Sky told me I need to have my Router plugged into the main socket, and not an extension, in order for my internet to work. My Background as a Phone Engineer in Southend. We also use third-party cookies that help us analyze and understand how you use this website. Faulty equipment like a telephone or router not covered by a maintenance contract. on Of course im not too fussed as I have my broadband working, but a bit of a pain when I booked the afternoon off work to wait for them to come. When corrupt politicians and overpaid bosses fall way short of the mark, it is working people who look after other working people. We had to say we were from Openreach, working on behalf of their Service Provider . Theres no charge for most engineer visits. We could not get through on the phone so are trying via the live chat on the site but the person we are discussing the issue with does not understand what we are saying at all. Can Nigeria's election result be overturned? Answered: Openreach engineer didn't turn up! | Sky Community BT Openreach apprentice engineer Thomas (Tom) Dickenson. The union will mount picket lines outside company offices across the UK and is asking people to bring food, which it will deliver to local food banks. He has great customer service skills within a domestic and commercial environment and is very polite towards everybody. Announcements, Guides & Community Updates. Well remotely activate a port on the ONT. The Communication Workers Union (CWU),. The installation takes around three hours and the Openreach engineer will need access to your property. The ISP said it can take up to 72 hours. Arran Huseyin, from Basford in Nottingham said: I found this programme really useful as its given me really good experience and insight into the work of an engineer. The placement gave the four recruits the chance to buddy up with an Openreach engineer, visiting residential and business customers throughout Nottinghamshire. & Broadcast. The engineer then looked at the port in the wall and started complaining about how he has no idea what they have done, as in the previous engineers. Now there is light at the end of the tunnel! 12h19, Just had an unprofessional experience with an 'OR' engineer who had come in to look at why we we have had an increase in drop outs recently. Help and support; Contact BT; Back. BT said in a statement: "We have tried and tested processes for large scale colleague absences to minimise any disruption for our customers and these were proved during the pandemic. Micky37 (COVID procedure) firstly online application, secondly video upload interview followed by online assessment via Skype. Video, Russian minister laughed at for Ukraine war claims, US-made cheese can be called 'gruyere' - court, AOC under investigation for Met Gala dress, Saving Private Ryan actor Tom Sizemore dies at 61, The children left behind in Cuba's exodus, Walkie Talkie architect Rafael Violy dies aged 78, Alex Murdaugh's legal troubles are far from over, Mother who killed her five children euthanised. This cookie is set by GDPR Cookie Consent plugin. Theyll need to get in touch with you, so please give us your mobile number for us to share. Soon after you sent your letter to us, your service was patched up by an Openreach engineer working on a property nearby. Sat and sun are classed as normal days but there is 4 day weeks or even 9 day fortnight. 01-04-2021 12h52. Openreach - how long to fix a fault We've had the first line support openreach engineer come out and assess the state of our line after having issues with our hlme connection. Within 10 working days, Openreach will have completed their survey. With an antibacterial wipe, clean down any surfaces around the telephone socket our engineers may come into contact with. Installation times for Fibre to the Premises (FTTP) can vary, depending on how close the fibre cable is, and whether you already have an Optical Network Termination unit (ONT). An engineer does not turn up for a scheduled appointment, or it is cancelled with less than 24 hours' notice. Contact BT for help and support with your BT broadband, TV, home phone or mobile. Openreach trainee engineer interview - Page 30 - BT Community How to report a BT line fault or broadband fault. At conservative gathering, Trump is still the favourite. First contact your Service Provider You should talk to your phone or broadband service provider such as BT, Sky, TalkTalk etc, as Openreach will not be able to help you if you: have a question about your bill have a problem with your service, like a fault have a query about an engineer visit want to order phone or broadband, or upgrade to fibre. on But the lowest (cheapest) Openreach service maintenance level is for next working day plus one. If you really need it fixed sooner, you'd need to pay for a higher level of service from Openreach. However the test carried out is only for a few seconds and its just as likely that the fault is in the external telephone network and you could be entitled to have it fixed FREE! BT Openreach apprentice engineer Tom Dickenson: A Day in the Life . It could be Sky's Openreach account number, for the details that ISPs have given them. 10. We use cookies to optimize the website, no personal information is stored. Openreach aims to connect 20. Theyll aim to do this within 5 working days of you placing your order. "This is not a case of an employer refusing to meet a union's demands - this is about an employer refusing to meet us whatsoever," he said. BT Openreach What a great place to work! My main focus is to maintain good customer service and do exactly what you want, when you want and try to save you money! View Vacancy : Openreach Trainee Engineer (BT) - Planit 'Openreach' Engineer walked out after unable to reconnect one of the phone ports, Re: 'Openreach' Engineer walked out after unable to reconnect one of the phone ports, (If I have helped you in any way please click the thumbs up. - Experienced on order journey and Asset & Inventory Management.<br>- Complete knowledge of Asset & Inventory build . This cookie is set by GDPR Cookie Consent plugin. Answered 26 October 2019 You will work long hours and not get paid for them . Paul Clark at Bt Openreach Its not BT Openreach, its simply Openreach, a BT Group company.. But it changed its tune when the Observer got involved. Currently working as Asset/Inventory Data Management Analyst in BT Global for multiple clients simultaneously. Ex open reach engineer here, up until 5ish years ago. Openreach did not have anything to add to the BT statement. My dad is the account holder and trying to contact BT due too the unprofessional engineer and also we need the line downstairs to be working, not upstairs. Equipment is customer owned or rented (but not BT's network) and the fault is the result of external damage or environmental factors like lightning, electrical surges or floods. @XRaySpeX . I am seemingly stuck in the 1970s - unable to get a working phone line/broadband from BT.When my broadband failed in mid June, Openreach engineers traced the fault to the local cabinet. Is there an Openreach Engineer in the house? - Page 1 - Jobs My dad said we needed the one downstairs which he had already disconnected. Message 3 of 4 (2,131 Views) 0 Anoush Aspiring Hero Posts: 2,568 Thanks: 571 Fixes: 139 Working at Openreach: 444 Reviews | Indeed.com If you need help email your.problems@observer.co.uk. The North East Triage was set up to encourage engineers to make the correct decisions regarding all form of civils requests and in doing so engineers would be encouraged to make the right decisions on . If an engineers needed to install FTTP, well be able to estimate your installation date when you place your order.

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