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For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Professional rooms for your next training session, interview, or pitch, wherever you need it. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. 2023 Trustpilot, Inc. All rights reserved. This does not affect customers who have a permanent space as these are reserved specifically for them. After she contacted with their department , she informed us that she solved the problem and we could continue to use our virtual address with them, but we informed her that because of their fault we already open another new one. I called them again, which procedure took my time for 3 hours. I update the bank information one time at the beginning of April and when I log in on May 17, the system asked me to enter the bank information again. Its an automated process. Here are 8 tips for writing great reviews. Changes in an organization are about more than just policies. Regus Reviews | Read Customer Service Reviews of regus.ca - Trustpilot This will ensure the agreement ends at the current final date and will not renew further. If Regus can't provide adequate parking on their sites to accommodate a full building then what sort of business model is that??? Regus is a complete and total scam company. Sent numerous emails to account. We have checked and cannot find any payment details set up in your account. They hide behind the fine print.LOOK AT THE BBB - RATING F - THEY DESERVE AN F. Hi Trevor, Im very sorry to hear of your disappointment.All of our services and costs are detailed in the agreement you signed. However, there are also credit notes that have been raised for the same period for your previous office in order to balance the account. *Ts&Cs apply; participating locations only. We find it very unfair that for this reason you post a very visible, insulting and untrue review. This company has the worst customer service I have ever experience in my life. As you did not process this correctly, the agreement continued an additional month. they are cunning, they know ppl dont read emails hence they just quietly send email to renew ur contract and if u dont click it they will automatically lock u for the next 2 years. We find it very unfair that for this reason you post a very visible, insulting and untrue review. If it has been longer than 30 days, please get in touch so we can investigate further. Unfortunately, we're unable to help you because we don't have your account information. I was using virtual office space. Reform Skills, now assist professionals across various domains with the help of strong instructor panel; a panel of certified instructors that play a crucial role in identifying and covering development needs for working professionals and delivering a 98.7% success rate. Could you please email me at michelle.spire@regus.com with your company name or account reference (as displayed on your invoice) along with all relevant details regarding your concerns?I look forward to receiving more information from you. Our professional workspace features a cozy business lounge, spacious conference rooms and productivity-fueling private offices. I cannot stress enough the lack of professionalism and poor service. Hi Benjapol,It is surprising to see you posting a review about the matter which has already been clarified to you.At Regus, we work hard to ensure our services offer exceptional value to our customers and provide many different options to meet every requirement and budget. Its an automated process. Find out how we combat fake reviews. They charge your card for amounts more than stipulated on invoices! I would love the opportunity to help further but havent been able to identify your account. Regus is a scam. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Briana got my call. its been estimated that half of regus' revenues came from contract auto renewal3) non existent customer servicetheir company only exist to take ur money. S. Where's gone them? The local team do recognize that it would be advantageous for our day office customers to have space available at all times and they are currently working with the third party to arrive at a solution. Alternatively you can contact the Account Helpdesk by raising a case through the Help section of your online account. With over 3,000 locations globally we have offices, coworking spaces and meeting rooms in every major town, city, and transport hub. I still did not hear anything back yet. She would do her best to escalate my process by letting them know this terrible status. Customer Reviews are not used in the calculation of BBB Rating. Best, Lorraine Brule Global Customer Service at Regus, Funny thing about IWG regus is when someone expose them online about their dishonest practices they will quickly respond to it and come up with standard copy-and-paste template answers in order to give positive impressions to newcomers that their company is good. It's supposed to be about 'convenience' which does not include the stress of finding somewhere to park ahead of an important meeting. Hybrid working is a better way to work that gives businesses and workers more choice on how and where they work. I sent a screen capture of the system error by email because of the error of 'Request of A Retainer' under the 'my account' of Regus portal. BBB Business Profiles generally cover a three-year reporting period. Customer service is simply poor. International Association of Better Business Bureaus. GO LITERALLY ANYWHERE ELSE. It goes against our guidelines to offer incentives for reviews. The complaint has been investigated and resolved to the customer's satisfaction. September 22 I was using virtual office space. Regus Reviews | Read Customer Service Reviews of regus.com.au - Trustpilot BBB Business Profiles may not be reproduced for sales or promotional purposes. They are scammers, and incredibly dishonest. Change Management Why this is important, Portfolio, Program and Project Management Overview, Organisational Maturity Model: Is my Organisation ready for embracing change, Organisational Maturity Model: Is my Team ready for embracing change, Change in organisations - using interactive facilitation and individual reflection and activity, Change how it impacts me - Tailored change manual to use in your organisation, Initiating change - using real life organisational change experiences, Launch and mobilise the change - use a case study and role plays to practise the concepts learnt. Don't be fooled by that. I would love the opportunity to help further but havent been able to identify your account. Regus Office rented: Wisma Atria Singapore Where appropriate, well also take steps to prevent the situation from happening again. Verification can help ensure real people write reviews about real companies. I called Regus account desk and Dom S. got my call. They will offer you an initial price, but then they will immediately hit you with a number of other charges that they did not disclose at the time of signing a contract. I still didn't get my retainer back. Overpriced, more than 10k THB additional service charge for only moving sofas into the room. 7. Regus Online Account same goes with debt collector from malaysia that emailed me abt 3 months ago. I got an email from trustpilot. Regus Reviews | Read Customer Service Reviews of regus.com | 4 of 519 If you decide to add an automated payment method to your account (which you can easily do through your online portal, under the Account / Billing and payments section), well immediately credit and refund this additional retainer.Kind regards, Lorraine BruleGlobal Customer Service at IWG Plc, Poor service-virtual headacheThis company does not deliver any customer service or support. So we had to rig a mac to use the WiFi or mobile data from my iphone if the wifi went down can convert it to a wired connection.The team onsite have always been a great help but they should not be the point of contact for EVERYTHING! $5520 Service Retainer on file. dont give them ur credit card info under any circumstances2) Renew your contracts without permissionin all of office rental company, renewing contracts must have ur signature but not regus. I really thought that this company would be a good option for expanding our business. Thank you,Lorraine BruleGlobal Customer Service at Regus, When I moved offices the expenses were over $3800, and $1300 went from my account and they claim "never showed up" on their end. DO NOT give them your payment info, DO NOT sign with them. Do not delete my post, I will copy and paste it to spread again and again. Great discounts. So, whether you require meeting rooms for an hour, offices for the day, or want to drop in and cowork, the choice is yours. Our invoices are due on the payment date that is displayed on them. Give your team a place to focus, thrive, and grow, while we take care of all the details. Once they sell you something that will be the end of you being treated as a valued customer. They are scammers, and incredibly dishonest. And of course, they just charged me $244 for November. Don't be fooled by that. We will then confirm your retainer refund date and amount in return. Requesting your retainer refund is very easy: simply log into your online account (i.e. Avoid using this company if you can as once your business is set up with them they will use this to their advantage and manipulate you into having to pay more money!UPDATE- IT HAS HAPPENED AND UNFORTUNATELY WHETHER THE PARAMETERS ARE SET OR NOT, ALL CALLS ARE RECORDED AND I SPOKE TO YOUR COLLEAGUE OVER THE PHONE TO QUERY THE DISCREPANCIES. Regus Reviews - 265 Reviews of Regus.com | Sitejabber The parking is administered by a third party who then resells the empty spaces (they are not leased directly to the hotel). Offering choice, flexibility, community, custom workspaces and consistently professional locations all over the world. I am a small business and cannot afford any of this. I asked a receptionist to help my issue to the Regus help desk. We had to continue our business so we hired another virtual address from another company.No one cared about our issue so they continued to email us invoices. Read Customer Service Reviews of www.regus.co.uk - Trustpilot I still did not hear anything back from them. Requesting your refund is easy. I have booked a few rooms (Explorer 1-2 and Living 1) for my half-day event in Bangkok. I am a small business and cannot afford any of this. Reserve a permanent desk in your favorite space, or simply drop in and hot desk at thousands of locations worldwide. I cannot stress enough the lack of professionalism and poor service. Regus flagged by its software or its Content Integrity Team because they have been unable to verify my authenticity rather than returning my retainer back! * All prices shown are valid at the time of inquiry, based on 24-month contracts. The retainer refund process will take approximately 30 days from the end date of the agreement and it's an automated process. As a matter of policy, BBB does not endorse any product, service or business. We may have received incorrect bank details.Also, we certainly do not force any customer to use any service. 6. Overview Regus has a consumer rating of 1.08 stars from 265 reviews indicating that most customers are generally dissatisfied with their purchases. And we have the solutions to help you work this way. www.myregus.com), a late fee was charged since the payment for your first invoice was received late and the other ones havent been paid at all. Interested in a new product or service? So, if something causes a problem for you, like additional fees, missing or rejecting deliveries, issues with your payment method, they dont care. Eventbrite - Learning Zone Inc presents Agile and Scrum Certification Training in Fort Myers, FL - Friday, March 24, 2023 at Fort Myers, FL, Fort Myers, FL. You just need to watch one video of Mr. Mark Dixon talking about his stuff to realize that the entire thing is a hoax, or at best, another money laundering business. Pulling out of the company was a complete hassle and has been extremely difficult to get billing issues resolved because they do not have company representatives to make decisions. For you to come on here and call us names but give us no chance to try and help you, is just not fair or accurate for that matter. Your agreement end date is not until 10/31/2021. Our coworking spaces are designed with collaboration in mind. Change is often frustrating and may often fall out of the paradigm of strategies that you may have developed in your management career. Regus always emphasized that it keeps its policy. This does not affect customers who have a permanent space as these are reserved specifically for them. I WILL SHARE THE TIME AND DATE OF NY CONVERSATION.FOR THOSE READING, I HAVE YET FACED ANOTHER ISSUE WHEREBY I BOOKED A MEETING ROOM AND WAS CHARGED FOR AN IMMEDIATE CANCELLATION (MADE WITHIN 2 MINUTES OF BOOKING) YET ACCORDING TO THEIR POLICY THE POLICY STANDS AND FULL CANCELLATION FEE APPLIES!I ALWAYS FEEL A COMPANY SHOULD HAVE THE CHANCE TO RECTIFY ISSUES IF IT IS AN OFF CHANCE BUT I HAVE TAKEN THE TIME TO WRITE THIA REVIEW AS THE REGUS PRACTICES ARE TOTALLY INADEQUATE! Our advisors are ready to help you find the right place for you. Here are 8 tips for writing great reviews. They still continue to send invoices with no one responsible to be there to answer. So, the amount you can see in deposit balance tab on My Regus account is what you are going to receive after your contract terminates. Turned up at 450 Bath Road, Heathrow. You're definitely smarter than them, Hi Samantha, Weve tried to identify who you are in order to assist you to no avail. If you are having troubles you can contact the centre team directly who will help guide you and then confirm that it has been set up correctly. They charge absurd late fees, even though I put the payment information in the system and their software failed to record it. Need to find a different location? The backend team always pass everything to the onsite team which is unfair as they cant do anything about it!Now that we have left trying to get your deposit back is IMPOSSIBLE! Trustpilot is assessing this review in accordance with our flagging process. Contact the organizer to request a refund. Please could you send those details to me at lorraine.brule@regus.com so I can support you? So when you need to scale up, cross borders, or make the move to hybrid working we're here to support you every step of the way. October 23 evening I would love the opportunity to help further but havent been able to identify your account. Become better managers and business leaders by achieving optimal personal and business performance. If I can assist you with anything else, please contact me directly at Lorraine.Brule@regus.com they have absolutely no respect for the customers4) threaten u with lawsuits and debt collection agencythis is perhaps the most disgusting and lowest act regus IWG can do. www.myregus.com) and go to End Agreement, where a specific section for refund request is available. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. Absolutely unacceptable behavior. This company bills you for services you do not use. Find event and ticket information. As they are then listed as public spaces, they are available on a first come first served basis and with a hotel in close proximity, there are times the parking spaces can become very limited. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. they are cunning, they know ppl dont read emails hence they just quietly send email to renew ur contract and if u dont click it they will automatically lock u for the next 2 years. Regus Management Network Reviews, Complaints, Customer Service Thats no big deal, makes sense. Car park full (apparently because Regus has leased a load of spaces to a hotel nearby - Regus, feel free to confirm or deny) so I parked on grass verge together with 15+ other cars. We moved in to a Regus office in JAN 2022 and moved out JAN 2023. Best regards,Michelle SpireAssistant Global Customer Service at Regus, been using them for 2 years, i would not recommend anyone to use them for these 3 following reasons. Setting up an automated payment is straight forward and can be done through the online portal. Thank you, Lorraine Brule Global Customer Service at Regus. Alternatively you can contact the Account Helpdesk by raising a case through the Help section of your online account. Have a question or issue with your current products and services? October 19 As expected, I didn't get any reply yet from Regus. This will ensure the agreement ends at the current final date and will not renew further. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. Hi Hannah, Im sorry if you felt the need to escalate this. Office Space and Coworking prices are per person per month and are dependent on inventory availability. Dont lie to customers. commitment remains the same (or increases) and such transfer is not used to extend or renew an existing agreement. Ive now been on hold for 45 minutes waiting for anyone at the company to pick up the phone. and yes they kept coming up with lies such as "your money is being used to pay for the next rent etc" which everyone knows is a complete BS. Manage your Regus account in one place and make bookings on the move. If you have a helpdesk contact, we would expect a 24hours reply. My Regus ID: ********. Whether you work alone, you're growing a start-up, or you're running the world's most successful corporation our network makes it possible to work near clients, colleagues, or family. A signed agreement is a formal business commitment, and it should be honored.Im also surprised to read your comments about the quality of our service because our team members have always been in contact with you and assisted you in this matter.I would like to confirm that this issue is resolved as we confirmed to you via email. Our virtual office services help you build a credible presence anywhere in the world, with a professional business address and phone number. The expenses you mention are because we invoice in advance and therefore you have already been invoiced for this new office. Please note: Change Management is 1-day training program (Friday). Their billing is confusing, they billing customers one month ahead. Our course will teach you the techniques that will help you embrace change and lead in a way that results in organizational and career transformation. She promised me that I could get it on October 19 because it took 48 hours. Our change management certification course teaches you how to develop practical solutions for effectively implementing change in the workplace. October 23 Regarding the payment you state we never received, we will happily address this directly and if your bank shows that the transaction was successful, we will allocate the payment manually. Regus lacks personal approach The centre's staff are friendly and helpful. In 2022, Regus removed all customers credit cards used for auto pay, in my experience, adding fees for over three months. The Regus has no issue when it comes with charged the rent and late fees; however, when asking them for a refund for the retainer, the same bank information will never work. Get help. And whatever the future brings, were able to handle that too. *We conduct corporate trainings on your preferred dates and location for no additional cost. Get Regus reviews, rating, hours, phone number, directions and more. This course is a must for every manager who aspires to be a leader and a success in his or her career. Regus' sneaky auto-renewal practices and abusive fee increases are utterly unacceptable. Private Office Space Shared Office Space Meeting Rooms Personal Desk Rental Shared Desk Space Virtual Consultations Location & Hours 17901 VonKarman Ave Ste 600 Irvine, CA 92614 Get directions Edit business info You Might Also Consider Sponsored Park Place Apartment Homes 356 1.1 miles away from Regus California Oracle Tower Start checking the messages customers send you. If you were to take direct space or a sublease you would also see these fees in your rent annually. We understand that this is not always possible, so we agreed as an exception for you to pay via an alternative method. Our fully serviced private offices offer teams of all sizes an inspiring environment to focus, collaborate, and do their best work. And in particular, I would like to thank Stephen and Maddie on the front desk who went out of their way to help me with a business project last week. Best, Lorraine Brule Global Customer Service at Regus, Funny thing about IWG regus is when someone expose them online about their dishonest practices they will quickly respond to it and come up with standard copy-and-paste template answers in order to give positive impressions to newcomers that their company is good. Could you please email me at michelle.spire@regus.com with your company name or account reference (as displayed on your invoice) along with all relevant details regarding your concerns?I look forward to receiving more information from you. Read Customer Service Reviews of www.regus.co.uk - Trustpilot Even after offering to pay the full amount billed for the calendar year of 2023, my bill continues to increase by $106.95 monthly. At the end of your contract, they will automatically renew you without a signature and without consent. Once they sell you something that will be the end of you being treated as a valued customer. Contact: +65 [protected] Getting to Forum Corporate is a breeze, with secure underground parking, along with swift access to the I-75 and SR 82. same goes with debt collector from malaysia that emailed me abt 3 months ago. It is most familiar in the context of services because you pay it when hiring a lawyer and signing a legally binding contract with them. Regus contacts (added by reviewer) Phone number +1 855 400 3575 Address 26 Boulevard Royal, L-2449, Luxembourg Website www.regus.com Category Money & Insurance View full information

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