ebay seller doesn t accept returnsbest freshman dorm at coastal carolina

But I certainly won't be surprised if I have to allow a return anyway. How to issue a partial refund after the item is returned. If the item is returned used or damaged, you may qualify to issue a partial refund. This is a good option for low-value items. If the item is returned used or damaged, you may qualify to give the buyer a partial refund. We require all of the following to prove a successful on-time delivery: We strongly recommend purchasing shipping insurance for high value orders. For example, if an item arrived with a minor scratch,but the buyer is happy to keep it. That decision is for him to be allowed to return it. If I accept it, I can still require a return of the item & always do. It's become so bad that it's the topic of memes and the punchline of jokes. Also this makes the process require the buyer send the item back instead of filing a claim. If you're responsible for return shipping. If we determine that the buyer did not meet their return requirements, the buyer may not receive a full refund for the item and/or for original or return shipping costs. Otherwise you can consider this closed - nothing more for you to do. We described it as having a crack up top, the photos show it with a crack up top, and the buyer asked to return it because it has a crack up top. The buyer received the wrong item, it arrived damaged, or it doesn't match the listing description. Ebay has a 30 day money back guarantee that is available on most all items sold here. We know that our sellers want to provide buyers with a great experience, but sometimes you're not able to reach an agreement. When listing an item, it's important to include your returns address - opens in new window or tab. You can either: - accept the return and provide the buyer with a return label. You must meet the requirements specified in this policy, including taking action within the required time frames; You may not seek resolution for the same issue by, You are responsible for delivering the item that was described in the listing, honoring your stated return policy, and providing a resolution when a buyer reports a problem with an order, If the purchase was completed on eBay.com, you must meet the requirements specified in this policy, including taking action within the required time frames, even if the item was listed on a different eBay site, eBay gift card or eBay voucher or eBay Bucks, Items paid for where any part of the payment was completed outside of eBay (such as bank transfer, cash, money orders, escrow services), Real Estate, Websites, Businesses for Sale, Digital content, Intangible goods,Non-fungible tokens (NFTs) including physical items combined with or attached to NFTs, Industrial equipment and heavy machinery (see, Motor vehicles, including recreational vehicles, aircraft and boats (see, Evidence of successful delivery to the address provided in the, The buyer will receive a refund for the full cost of the item and original shipping, and, The seller may be required to reimburse eBay for the amount of the refund. How to handle a return request as a seller | eBay The only difference between a seller whose policy is No Returns and a seller who accepts returns is who pays for the return shipping. Just today I applied for a refund of an item that did not match the seller's description and I was immediately refunded. Create a list of items the rule applies to. The buyer reports that the item hasn't arrived or was not available for collection, The seller responds to the buyer's report. I feel that I am being totally screwed. If you don't refund to the buyer within 2 business days of receiving the item, we may automatically issue a refund to them on your behalf. Thank you very much for your help! If you and the buyer haven't been able to resolve the issue within 3 business days, we're always ready to step in and help. To maintain that trust, we expect all members to treat each other with respect. Authenticity Guarantee purchases are covered by eBay Money Back Guarantee as detailed in this policy, with specific requirements and/or exclusions detailed below. See our Partial refund guidelines for more details. When the buyer opens a return request we'll notify you by email (to your registered email address) and through eBay Messages - opens in new window or tab. If the item is returned used or damaged, you will no longer be able to give a refund to the buyer, even if you qualify to give partial refunds under our seller protections. I am not saying that's what OP was doing, just informational, since they are new to SNADs. How to Handle eBay Returns - Zenstores 01:47 PM. This can be useful when the buyer isn't completely satisfied with their purchase. Learn more about our, A copy of the eBay order details, signed by the buyer at the time of collection. The item was shipped and confirmed as delivered. If we're asked to step in to help, we may ask the buyer to return the item to you. var m3_u = (location.protocol=='https:'? I countered with a fair partial refund of about 35-40 percent immediately but he never replied or said another word. Just a heads up that you might want to to edit it for clarity. On the next page, enter your message and select, On the next page, enter your offer to replace or exchange the item and select. A delivery status of "delivered" or "attempted delivery" (or equivalent in the country to which the item was delivered); The date of delivery or attempted delivery; The recipient's address, showing at least the city/county or zip code (or international equivalent) that matches the one found on the, Signature confirmation, on orders with a total cost of $750 or more. In some cases, your response options may differ. Best practices for avoiding and handling issues with buyers, Your options for responding to a return request, Partial refund guidelines where the item is returned used or damaged, choose how you'll arrange for the item to be returned, How to give a partial refund after the item is returned. If the buyer is asking to return the item because it's damaged, faulty, or didn't match your listing description, then you need to accept the return. Tip No returns means that when a buyer files an item not described, and the seller refuses the return, the buyer gets refunded AND gets to keep the item. Once the return has been resolved, the hold is lifted and you'll receive your funds in your next scheduled payout. Extortion is now excusable as long as buyer mails you back anything including a brick. am I required to pay for shipping? Should I wait for the seller to contact me? If you offered free shipping, you'll need to refund the buyer the full amount of the item. If the buyer receives the wrong item, or the item arrives broken, damaged, or faulty (and was not clearly described as such), they are entitled to return it for a refund, even if the seller doesn't offer returns. Returns for final sale purchases are only eligible for coverage under eBay Money Back Guarantee when: Final sale definitions by product category, Trading Cards - opens in new window or tab, Luxury bags & accessories - opens in new window or tab. eBay Seller Told She Must Accept Returns for SNAD Claims - [!SiteTitle] You probably won't win, but if you don't call, the chance of you winning is ZERO. Sellers can find the estimated delivery information that was provided to the buyer at the top of their Order details page. Give your rule a name and then select Save and turn on. This can be useful when the buyer ordered the wrong thing by accidentfor example, the wrong color or sizeand you'd like to offer them a gesture of goodwill. The seller doesn't accept returns, so now I'm confused as to whether or not I need to return the item and how to go about doing so. eBay may hold the return request open for up to 35 business days after the date the return was accepted. All items included in the original package, Factory or vacuum seal must not be broken/opened (if applicable), Original tags included & attached (where applicable), Must include provided certificates of authenticity, grading, or appraisal, Factory or vacuum seal is broken/opened, but the item is still in its original condition, Item has been registered or user has not logged out of the device's account, and it cannot easily be set back to factory settings, Significant signs of wear, or significantly different than how it was shipped to the buyer, Item is damaged, scratched, defective, or requires service or repair, Missing provided certificates of authenticity, grading, or appraisal, Opened items that cannot be resold (perishables, liquor, makeup), Sold multiple items but the buyer didnt return all of them, We can't determine that the item received by the buyer matches the listing description, You offer returns and your stated return window applies. All items included in the original package, Factory or vacuum seal must not be broken/opened (if applicable), Original tags included & attached (where applicable), Must include provided certificates of authenticity, grading or appraisal, Factory or vacuum seal is broken/opened but the item is still in its original condition, Item has been registered or user has not logged out of the device's account, and cannot easily be set back to factory settings, Significant signs of wear, or significantly different than how it was shipped to the buyer, Item is damaged, scratched, defective, or requires service or repair, Missing provided certificates of authenticity, grading or appraisal, Opened items that cannot be resold (perishables, liquor, makeup), Sold multiple items but the buyer didn't return all of them, We can't determine that the item received by the buyer matches the listing description, You offer returns and your stated return window applies. For returns and exchanges less t On our second correspondence the buyer replied, "unfortunately doesn't work for me. In the last two cases the buyer keeps the item and gets refunded. Otherwise, some sellers may deduct the loss in value from the amount refunded to the buyer. 2 business days after receiving the returned item. I received two return requests this evening. If the item is returned used, damaged, or missing parts, some sellers may deduct the loss in value from the amount refunded to the buyer. Give a full refund:You'll issue a full refund to the buyer, including original shipping costs, and they'll keep the item. Buyers and sellers may have a return case decided against them if they do not meet the requirements listed below and/or take action within the time frames specified in this policy. Buying on eBay is literally a licence to steal.. Ebay now excuses partial refund extortions by buyers. Read our most popular questions and answers about handling return requests from your buyers. If you stated in the listing that you'll cover return shipping charges, choose how you'll arrange for the item to be returned. Preventing returns is about more than protecting the seller rating and feedback score. I stupidly forgot I had free returns on that listing, so I can't charge a restocking fee. What is even worse is that as a seller I cant even leave him negative feedback to alert other sellers of his actions. Decline the return You can decline the return request if you've stated in your listing that you don't accept returns. Its visible in my pictures even though I didnt see it nor did the buyer. Who is looking out for us ? Many sellers have a no returns policy, which is perfectly VALID on Ebay, b/c their category gets a lot of returns for fit, changed mind, didn't like the color, etc. Carefully check the returned item before issuing a refund. You have 3 business days to respond to the request and resolve the buyer's issue. It means buyers can get their money back if an item didn't arrive, is faulty or damaged, or doesn't match the listing. In some cases, if you haven't responded to the return request, we may issue a refund to the buyer and seek reimbursement from you without requiring the buyer to return the item. If you offered free shipping, you'll need to refund the buyer the full amount that they paid. You can choose whether to accept returns if a buyer changes their mind about a purchase. When the buyer reports that they didn't receive an item, we'll look for evidence of successful delivery to this address. As an eBay seller I discuss accepting free 30 day returns versus accepting no returns at all. Choose the item above to start resolving a return. This feature may not be used to recoup market losses on items returned in the same conditionor to recoup return shipping and restocking fees. They want to be like Amazon and just deal with wholesalers that import from overseas or high margin manufacturers that can sustain returns. How do I know that he did not damage this item in the 20 plus days that it has been in his possession since purchasing it? If the item arrived damaged, broken, or faulty, add up to 10 images relevant to the reason you're returning the item for, and showing any scratches . If the purchase is covered by the eBay Money Back Guarantee policy, you'll have to accept the return, even if you have a no returns policy. 04-18-2022 If we're asked to step in to help, we may ask the buyer to return the item to you. Offer a replacement or exchange:You may offer a replacement (another of the same item) or exchange (a different, but similar item) instead of a return. What happens if an eBay seller doesn't accept a return? - Quora Also a seller you are always going to have bad buyers here and there, its. Attach the label from your desktop or mobile device. If you respond to the request but don't come to an agreement with the buyer after 3 business days, you or the buyer can ask us to step in and help. They also state that they cant guarantee the condition of the item being returned. I sold an item which has a minor defect that I didnt notice, superficial, you would never see it or know its there. Select. You accept returns in your policy and the buyer changed their mind about a purchase. If you're unable to resolve the issue within this time, the buyer may ask us to step in and help. eBay may automatically accept a return from a buyer on your behalf if an eBay shipping label is available. eBay may step in without the buyer asking if there is no valid tracking information available. Instead, I lost money and I got hosed over and over again because EBay doesnt back up the seller. IMO as a seller its always better to accept returns, as you then have some control. If the buyer is responsible, choose your return address from the dropdown menu. Whether you need to accept the return depends on their reason for opening the return. [CDATA[ See our page on. Go to your preferred carrier's website and purchase a label. If the purchase is covered by theeBay Money Back Guarantee policy, you'll have to accept the return, even if you have a no returns policy. No returns protects you in the case of a buyer changing their mind, or if, for example, a clothing item doesn't not fit. eBay may close a buyer's eBay Money Back Guarantee case if the buyer files a chargeback or buyer protection claim for the same transaction with their payment provider (such as a credit card issuer or payment service provider), regardless of whether the chargeback or buyer protection claim is for the full or partial amount of the transaction. Returns should be sent with tracked shipping that can be independently validated. This is a good option for low-value items. The authenticator's address will be provided to the seller in the Order details. Unfortunately eBay return labels only use USPS, so the return cost will definitely be more than 50$. I also sent the manufacturers specifications which show compatibility. I report him immediately and call CSR. Returns related questions? When the seller doesn't offer returns, or a remorse return request falls outside the seller's return window, the seller may exercise their discretion to accept or deny the return. Also this makes the process require the buyer send the item back instead of filing a claim. 04-18-2022 I agree it is very annoying they waited 23 days but they can claim they exhaustible try it to make it work and did not want to give up too fast. If the buyer is responsible, choose your return address from the dropdown menu.

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