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MARTA Mobility Customer entering through Rail Station fare gate Learn more about bikes and MARTA. MARTA Transit; Disruptive, harassing, or threatening behavior is prohibited. Riders' Advisory Council; . However, customers should contact the local transit authority to confirm scheduling rules and regulations. MARTA - Metropolitan Atlanta Rapid Transit Authority Individuals with a hearing impairment may use Georgia Relay Service at 711 or TTY 1-800-255-0135. CCRs will provide a Ready Time when the trip request is confirmed. Benefits and job security are a plus also. A Personal Care Attendant (PCA) is someone designated or employed specifically to helpan ADA eligible customer meet his or her personal needs. PDF version]to download and print a hardcopyof theMARTA Mobility Eligibility Application for Certification Part Aapplication. Please contact Assault or threat of assault is prohibited. MARTA Employee Self-Service We introduced MARTA Employee Self-Service to help streamline our human resources and payroll process. Customers infractions will be reviewed at the end of each month and their future Mobility service may be suspended if the infractions are deemed excessive.. Customers are required to secure their packages at their seats, as storage space on the bus is limited. for any inconvenience. MARTA Interview Questions (2023) | Glassdoor MARTA Customer Service Monday - Friday: 8 a.m. until 5 p.m. 404-848-5000 Email: custserv@itsmarta.com Lost & Found Located at MARTA Five Points Station (on the Forsyth Street side of station outside of the paid area). It is the operators responsibility to ensure that mobility aids are safely secured. MARTAs fixed-route buses, rail cars and rail stations are designed to be accessible for seniors and individuals with disabilities. The Americans With Disabilities Act of 1990 (ADA) requires MARTA and other public transit agencies throughout the country to provide complementary paratransit service, or equivalent public transportation to individuals with disabilities who cannot board, ride or get to an accessible fixed route bus or rail station because of their disabilities. MARTA Mobility service is restricted to the ADA designated service area within Fulton, DeKalb, and Clayton Counties along a mile corridor located on each side of all MARTA fixed route buses as well as mile radius around each rail station. EXAMPLE: Customer prioritizes the Pick-Up Time. A MARTA Mobility Service Agent will explain the service and/or mail an application. Mobility buses are equipped with four (4) point tie-down securement systems and MARTA strongly encourages customers to be secured in accordance with the standard operating procedure. Customers are encouraged to cancel and confirm future reservationsby using our automated system at 404-848-4212 or by speaking with a CCR at (404) 848-5826. It is the customer's responsibility to notify the CCR of security procedures; including gate codes when the reservation is made and to arrange quick access for the Mobility Bus. MARTA removed the four streetcar vehicles from service on Nov. 29, 2022, after engineers discovered wheel degradation . If MARTA Mobility does not provide an appeal decision within thirty (30) days, MARTA Mobility will provide service until an appeal decision is provided. Accessible Services - MARTA To schedule a reservation, call the MARTA Mobility Call Center (404) 848-5826; 8:30 AM to 5:00 PM seven days a week. This applies to an individual who cannot independently navigate the fixed route system (board, ride or disembark from a bus or train). MARTA Transit; MARTA Service; Facebook; Instagram; LinkedIn; YouTube; Select a Language: Your Reduced Fare Breeze Card functions the same way as any other Breeze Card. The following rules also apply: If you have a suggestion or a comment about our services, please call MARTAs Customer Service Center at (404) 848-5000 (follow the prompts). Customers can confirm and cancel future trips through the automated system and the MARTA website. If anyone else is caught using your card, the card will be confiscated and you will have to wait a minimum of 30 days before receiving a replacement. 1. Simply put, MARTA does not have enough Bus Operators to operate all the trips on all the various routes. The completed application (both Part A & B) must be faxed to 404-848-6900, or mailed to: Mobility Service, 2424 Piedmont Road NE, Atlanta, GA 30324. Jul 8, 2015 - Mobility Customer Care Representative in Atlanta, GA Recommend CEO Approval Business Outlook Pros PAY!! (Across from Lindbergh Center station) Customers may travel with one companion. MARTA Mobility Guide - biz.itsmarta.com Names of complexes or subdivisions, as well as building, apartment or suite numbers, and gate codes. A subcommittee of the MARTA Advisory Committee (MAC) will make recommendations to MARTA at that time. Student Program (K-12) Group Discount. Mobility Operators are prohibited from administering medication. B. Contact - MARTA GUIDE The MARTA Mobility Breeze Card will allow Mobility customers to use MARTA fixed bus and rail at no charge. Employee Portal - Metropolitan Atlanta Rapid Transit Authority MARTA Police (Non-Emergency) 404-848-4900. 30 Alabama Street Atlanta, GA 30303 Monday - Friday 8:30 a.m. until 5 p.m. Customers may also call Reservations and speak with a CCR to cancel a trip no later than 5:00 PM the day before the scheduled travel date. All fare types must be loaded on a MARTA Mobility Breeze ATLANTA - The first of Atlanta's Streetcar vehicles has been repaired and is back in service. Download the application (click on the link below), or contact the Mobility Eligibility office at 404-848-5389 to request an application for Mobility Services. Information Needed to Make a Reservation: Trips are scheduled to provide travel times that are comparable to the time it would take to complete the trip on fixed route services plus thirty (30) minutes (allowing for transfer times). A $2.00 replacement fee will be charged for the first replacement MARTA Mobility Breeze Card. Mobility Bus Customers will not be charged with a No-Show if the Mobility Bus arrives outside of the thirty (30) minute Ready Window, and he or she chooses not to travel. University Program. Accessible Services - MARTA To dispute any infractions, please leave a voice message on the MARTA Mobility dispute line for the Superintendent of Mobility Operations at. To advocate and provide safe, multi-modal transit services that advance prosperity, connectivity and equity for a more livable region. Customer Service. Helpful Numbers - Metropolitan Atlanta Rapid Transit Authority Customers can load their Mobility Photo ID Breeze Cards at any of our Breeze Vending Machines around MARTA. http://www.itsmarta.com/ride-with-respect.aspx. This applies to an individual who, because of their disability, cannot access a bus stop or a train station to board the fixed route system and cannot access their final destination after disembarking from a fixed route bus or train. Learn more. Customers who require door-to-door assistance should make this request at the time a reservation is made; however, MARTA Mobility will make its best efforts to provide the needed assistance to customers who do not request assistance in advance. The customers Ready window begins at 6:45 AM, and ends at 7:15 AM (Ready Time plus 30 minutes). MARTA Transit; MARTA Service . The Travel training service will match you with a travel trainer who can: The U.S. Department of Transportations ADA regulation, 49 CFR 37.129 (a) provides that, with the exception of certain situations in which on-call bus service or feeder paratransit service is appropriate, complementary paratransit service for ADA paratransit eligible persons shall be origin-to-destination service.. Customers may not counterfeit, misuse, or refuse to show specific fare media to MARTA employees. MARTA Mobility riders with authorization from a medical professional are allowed to ride with a designated personal care attendant at no additional charge. Simply tap your card on the Breeze target wherever your riding. The assigned Mobility Bus is scheduled to arrive during this time. MARTA If a card has been confiscated due to usage by any unauthorized property. . Upon receipt of a completed application, MARTA Mobility must make an eligibility determination within twenty-one (21) calendar days of receipt. The Warning Letter also provides the customer with an opportunity to dispute the listed No-Show infraction, and provide proof of extenuating circumstances that may have caused the infractions. Mobility Fares. If customers travel with a PCA, they may travel with one companion in addition to their PCA. When does my Reduced Fare Breeze Card expire? Parking Availability; Parking Fees; Key Parking Status; More. We don't offer Reduced Fare versions of any of our pass programs. Local, Express, . Customers will be asked to leave a voicemail with their name and phone number. For safety reasons, please do not distract the MARTA Mobility Operators by engaging them in unnecessary conversation while the Mobility Bus is in operation. Disadvantaged Business Enterprises (DBE) Program, MARTA's Transportation Assistance Program for the Homeless, Title Customers must wait at least twentyfour (24) hours after a reservation is made to cancel it through the automated system. Customers must make all changes prior to the date of travel. If trips include transfers to another transit system, MARTA Mobility customers must reserve trips directly with that system and pay the required fare for both MARTA and the other system. Subscription service can be suspended for a maximum of thirty (30) days. MARTA Mobility Fares; Partnership Program; University Program; Student Program (K-12) Group Discount; Parking. Customers desiring subscription service should contact Reservations and provide the CCR the desired days and times of travel. Reservations can be made by calling Paratransit Reservations at (770) 427-2222. Example: During the review of infractions for the month of June, it was determined that the systems average number of No-Show infractions for the month was two (2). Being on time for scheduled trips enables MARTA Mobility to operate efficiently for all customers. Suspensions will be delayed pending the outcome of the appeal and Mobility service will not be interrupted. PCAs travel at no cost when accompanying the eligible customer. Operators cannot make change. MARTA Mobility Travel Training Program is a free self-paced program where individuals learn how to travel safely and independently on MARTAs system. Call 404-848-5000 and start your Balance Protection. Please note that your application will not be processed until MARTA Eligibility receives your completed Part AandPart B forms. No-Shows that are not within the customers control will not be counted against the customer (i.e. MARTA Mobility provides ADA-complementary paratransit service to anyone unable to ride or disembark from regular MARTA transit services. 2424 Piedmont Road, NE Click here for a downloadable version of MARTA Mobility Guide UTILIZING THE MARTA SYSTEM MARTA MOBILITY AREA & HOURS OF OPERATION TYPES OF MARTA MOBILITY SERVICES MARTA MOBILITY CATEGORIES OF ELIGIBILITY MARTA This rule includes operation of the hydraulic lift and attempts to remove wheelchair tie-downs. The thirty (30) Minute Ready Window will begin at the stated Ready Time. Indicate the type of mobility aid used, and if the lift is required. Drinking alcoholic beverages and open alcoholic beverage containers are prohibited. Riders must have a MARTA Mobility Photo ID Breeze Card to be able to request and board our MARTA Mobility buses. Metropolitan Atlanta Rapid Transit Authority | Complaints | Better Mobility Operators are permitted to assist customers who utilize wheelchairs or other mobility aids up or down one curb or step unless it poses a safety risk. For individuals who wish to learn to navigate MARTAs fixed route and rail systems you may contact MARTAs Travel Training department at 404-848-5193 or Vehicle number and operators name, if applicable 5. view details. MARTA shuttle vans, wrapped to look like the streetcar, will continue servicing the route until all vehicles return to service. If the disability continues beyond the certified time, MARTA will require a revised certification from the customers Health Care Professional. Mobility answers weekend and holiday calls LIVE from 8:30AM 5:00PM. MARTA Mobility | Atlanta, GA | GatherMS MARTA Customer Experience. The Travel Training program is a short-term, personalized service designed to help individuals learn to use MARTAs buses and trains independently. Train Hours. Customers will receive presumptive eligibility to ride MARTA Mobility if the completed application is not processed within twenty-one (21) calendar days. MARTA Mobility Guide - m.itsmarta.com illness that prevents the customer from calling, an extended medical appointment that does not provide an opportunity to cancel in a timely manner, customers mobility aid fails, etc.). The approval letter will indicate the MARTA Mobility eligibility expiration date for each individual. 404-848-5826. Accessible Services - MARTA MARTA Mobility. If the Mobility Bus arrives prior to the scheduled time (6:45 AM), the customer is not obligated to board early. Update: The first of Atlanta's Streetcar vehicles has been repaired and is back in service. Riders must have a MARTA Mobility Photo ID Breeze Card to be able to request and board our MARTA Mobility buses. Customer zip code, which is the password to access the automated system. MARTA reserves the right to conduct in person interviews and to perform functional assessments prior to making all final eligibility determinations. Everybody needs their own. To request an application or obtain information about MARTA Mobility, call the MARTA Mobility Eligibility Department at (404) 848-5389; Monday - Friday, 8:30 AM - 5:00 PM. For more information, please call Customer Service at (770) 427-4444. MARTA will transport other small pets, confined to rigid pet carriers with locks or latches carried on by customers and kept out of the aisle and off seats. The customer cancels a scheduled trip less than two (2) hours before the established Ready Time (Late Cancel). Same day cancellations are cancellations made on the date of travel. MARTA Customer Experience. Articles not claimed by Tuesday of the following week will be turned over to MARTAs Lost and Found department located at Five (5) Points. Individuals with a hearing impairment may confirm a reservation through the Georgia Relay Service at. MARTA secured a $2.6M grant for the purchase of 6 New Flyer Xcelsior battery-electric buses that will reduce fleet emissions. Please complete the Makes public transit equally accessible for eligible individuals whose disabilities prevent them from getting to and from fixed route services or riding fixed route services. Inconvenience in using the fixed route system is not a basis for eligibility. Marta Mobility 2010-2023 - signNow MARTA shuttle vans, wrapped to look like the streetcar, will continue servicing the route until all vehicles return to service. 30 Alabama Street, SW If approved, the letter of eligibility determination will include instruction regarding how to obtain a MARTA Mobility Breeze card, MARTA Mobility Customer Guide, and Orientation, which explains how to ride MARTA Mobility. Customers who are not satisfied with the MAC subcommittees decision, will have an opportunity to appeal to a panel consisting of at least three (3) MARTA managers, who are independent of MARTA Mobility, who will hear and rule on the appeal. Name, address and telephone number At the beginning of each month, MARTA Mobility staff reviews the No-Show history of all customers who have received Warning Letters for the previous month. Mobility Fares. MARTA Mobility Appeals Panel MARTA runs hundreds of buses over 91 routes covering over one thousand route-miles. When it does expire, you'll have to provide the same documentation you originally provided as proof of your qualifications. Standard MARTA Mobility fare is $4, and customers can only board our Mobility buses if they have sufficient fare. The maximum combined weight of all packages cannot exceed twenty-five (25) pounds. MARTA Mobility does not access residential driveways. MARTA Mobility is a complementary paratransit service that serves 11,000 individuals who are unable to utilize accessible fixed route public transit due to a physical or cognitive disability or limiting health condition. Any article left on a Mobility bus will be turned in to the MARTA Mobility Dispatch office. 2424 Piedmont Road NE ATLANTA - The first of Atlanta's Streetcar vehicles has been repaired and is back in service. Customers must load fare, trips, or passes onto their MARTA Mobility Breeze Card or pay cash for each trip. . Explore how you can get around any personal limitations, Talk with you about what you want to do and where you want to go, Teach you to read MARTAs maps and schedules, Teach you to board, ride and exit the rail and buses, Travel with you on those first few trips so you can feel confident on your own. Customer Service. The fax number for Mobility Eligibility is 404-848-6900. Small strollers or carts must be securely held and not block aisles or passageways. Wheelchairs are defined as three or more wheeled devices. TDD or FIRS: 1-800-877-8339 Service cannot be provided earlier, later or on days when regular MARTA service is not available. Requests to suspend subscription service until further notice will not be accepted. MARTA Reduced Fare Office No commercial or large-size carts, or dollies unless collapsed. After the third replacement card, customers may be subject to a thirty (30) day waiting period before obtaining an additional replacement card. Failure to follow the Code may result in immediate expulsion from MARTA property, suspension from the use of transit property and services, and loss of unused fare media that expires during suspension. Five Points Lost and Found Office is temporarily closed. MARTA Mobility Fares - MARTA 2424 Piedmont Road, NE Customer Service. A requested trip time may not be available. The buses operate in an ADA-designated service area within Fulton, DeKalb and Clayton Counties and the City of Atlanta. Subscription service is not required by ADA and the total number of subscription trips reserved may not exceed 50% of the space available on the system at any time period. Conditional eligibility (some trips). You may also e-mail: MARTA Mobility is our service that provides ADA Complementary Paratransit service to anyone unable to ride or disembark from our regular MARTA transit services. Wheelchair brakes must always be locked while on the lift. MARTA Mobility is a shared ride, advance reservation mode of public transit. Card or the customer must pay cash.

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